TX BUILDER & Attic Insulation

Professional, on time did great job!

These guys did a bait and switch quoting a price for some neighbors and I and then got to the properties and wanted to charge over 9 times the quoted amount. My neighbor Melissa had the same issue.

How does an organization as unprofessional as this one have a high rating? Because they flag bad reviews and attempt to have them removed. This is the fifth time I have had repost my review. Update. On June 24 "customer service" said they would call me back and process a partial refund... Still no call. On June 25 the "owner" said he would refund me via PayPal or Zelle... Still nothing. I failed to do my due diligence. My experience with TX Builder has been riddled with terrible communication, untimeliness, and lies. I originally reached out to TX Builder to have my AC ducts cleaned and did receive a prompt reply at which time an appointment was scheduled. However, within an hour I received another phone call rescheduling my appointment to the following the week. No big deal I understand the nature of changing demands. I scheduled my obligations based on the provided time window of between 10-12. However, at 12:30 no one had shown up, so I decided to call and check on the status. After leaving a voice mail I received a callback saying they would be there in an hour... Almost three hours later the "owner" finally showed up. Upon their arrival the first thing I noticed was the California license plates on their truck (TX Builder?) The duo quickly began looking at the AC system and presented options for duct cleaning and duct replacement. The "owner" stated the products they use for replacement are the best and come with a ten-year warranty as well as an annual cleaning. The estimated price appeared good, so I agreed and wrote a check. Excited about the price I began to ask around when I was cautioned that the price seemed unrealistic for the scope of the project. Since I had not received any written correspondence from TX Builder detailing the materials and warranty I reached out directly and requested the information. The information I was provided was vague and generic offering no information in regard to materials and merely stating 10-year warranty. The lack of actual information combined with an inoperable website link and apartment listed as the business address set off my alarm bells. Therefore, not knowing if TX Builder procured their materials from Amazon (Hence the cheap estimate) I decided to cancel the duct installation. During this phone call with the "owner" he expressed his power to do the job for free if I was not satisfied, yet I still declined and instead inquired about TX Builder installing a UV light in my HVAC unit rather than requesting a refund. The original estimates I received from TX Builder included a UV light at a cost of $400. However, suddenly the only light option was $2500. Confused I requested more information about the light at which time the "owner" said he would text me the information. However, he never actually did text me the information or called to discuss options. After several days I called back confused as to why I had never received the information and requested a refund. The "owner" who had so much power to negotiate before stated he had to talk to the owner (?) first and would call me back. The TX Builder Motto is "say anything and follow through with nothing" because once again I did not receive a call back. Therefore, I decided to call back again at which time I was told the same thing only this time "customer service" called me back and stated I would receive a partial refund, but she would have to call me back. Big surprise, she never called me back. Looking for a conclusion to my interactions with this unprofessional company I decided to call the "owner" one last time and surprisingly he agreed to refund me via PayPal or Zelle. However, the TX Builder motto held true, and the "owner" was merely saying whatever he wanted with no intention of following through. This organization is as unprofessional as they come in every way possible and then some. I would highly recommend you find a company that believes in honesty and integrity rather than do business with this shady organization.

My experience with TX Builder was great. We had a big rodent issue in our attic that led to a funny smell in the house and us not knowing what to do. We searched attic cleaning and TX Builder was one of the companies who came out for a quote. Tony was great with evaluating the work and was reasonable with pricing (unlike others who asked for much more) Tony was here also the day of the work and managed the crew with true professionalism. They removed all the old nasty insulation with the rat poop, sanitized, sealed all rat entry spots to the attic space and re-insulated the attic with new fiberglass insulation. Thank You TX Builder

Rats! I had rats in my attic, I heard them at night scratching above in the crawl space. I called TX Builder. I was impressed with the TX Builder. The inspection, which was free, was very detailed and the tech that came out went into the crawl space and took pictures and it turned out that we had rats for a while. I received my quote on the spot and was reasonable so we signed the contract. They removed our old insulation, sanitized the entire attic and laid new insulation. About 4 weeks later a follow up appointment to check the attic to see if any rats were still entering - nope! All clear. I was impressed with every tech that arrived at my home, without being asked they all wore protective shoe covers and were extremely polite and knowledgeable. Go Tx builder

TX Builder was excellent to work with from estimate to job completion. First, Tony was professional, prompt and courteous in the job review, preparation of job proposal and scheduling of work. Tony clearly explained options to us. Second, the agreed upon price for the job was fair and competitive. We chose TX Builder to perform the work because of their presentation, price and referral by friends. Third, Javier and his team were punctual, professional and courteous in the performing of the job tasks. Their clean-up of the job site was exemplary. I would, without exception, recommend TX Builder for insulation work and air duct cleaning

I couldn’t recommend Tx builder enough! We hired Tony and his crew to remove both blow-in and batted insulation from our attic. Our home is 1900 sqft and they completed the work in one day. Our attic had traces of rats and other critters. By the time they were finished the attic was spotless! They left nothing behind and left our property as clean as when they arrived. They went above and beyond our expectations. If you’re looking to hire and support a small business for your insulation needs, contact builder

TX Builder is a great contractor to work with. Tony was extremely knowledgeable and answered all my questions and concerns. Oscar, Nifth and Abraham were amazing. They spent a good deal of time on my home. They did an amazing job cleaning my attic space before they insulating. Overall a tremendous job. I highly recommend TX builder.