Moxie Pest Control

4.8
Moxie Pest Control — attic cleaning company in Phoenix, AZ

Location

4620 E Elwood St #12, Phoenix, AZ 85040

4620 E Elwood St #12, Phoenix, AZ 85040

Business Hours

Tuesday
9AM-5PM

Reviews

Karikenz howard
5

He was amazing! Definitely went above and beyond, was super informative with any questions we had! The whole team, from the very first call to the day of service, so welcoming, friendly, respectful and informative. this company will take great care of your home and family! I can not recommend them enough! Not to mention they have the best prices in the valley! They all deserve more than a $5 bonus.

Gaye Vaterlaus
5

We appreciate the time Kristofer takes on our property. He is attentive and thorough as well as so kind. Thank you, Kristofer!

Jim Baus
5

On time, polite, thorough, professional.<br>Completed service and reviewed with me everything he had done. Couldn’t be happier.

Pete Crusius
5

This was an annual inspection of previously placed termite traps. Our yard have been landscape since then and some traps removed. Matthew identified the issue and had Customer Service immediately. Call me to schedule their replacement.

Jim King
5

Ulises gave great service and covered Our property for all insects and rodents nicely. He was great with the dogs and checked everywhere formissues!

Digger O’Dell
5

He was prompt, very polite and kind, he serviced our yard and he did so very efficiently, good job

Michael Cunniff
5

Ulises was awesome. Very thorough. I am already seeing dead bugs which makes me happy. Thanks Ulises!

coy woods
5

He let me know he was on his way and I got called away. Couldn’t be there. They communicated very well. I say stop notch.

Melissa Rivera
5

I was very impressed with Matthieu from Moxie Pest Control. He did a termite treatment & was great. He texted before he arrived, was very pleasant & professional & completed the work in a timely manner & left no mess behind. Thank you for superb service.

Ian Ooley
2

I have been using Moxie for a couple years and have never had an issue before. Actually, I have been very pleased with the service.<br>But today was different. Kristofer came to my house while I was at work, as usually happens, but only treated the front of the house. He refused to treat my backyard claiming that my dogs were outside. This is false, I do have dogs, but they were both locked inside the house. When my wife got home she confirmed that there were no dogs outside and everything was still shut tight.<br>I can only assume Kristofer F. is afraid of dogs and heard a bark from inside and decided he did not want to even look into the backyard.<br>I will be calling to book a follow up treatment with Moxie, because they do good work. But hopefully Kristofer will not be sent back out to my house.

Jay Sastry
5

Thomas was pretty thorough in his work. Was very interactive, understood our issues was clear on what he was doing. I would recommend him for anyone

Amanda N
5

Jonathon from Moxie was excellent. I actually was not too happy with the service lately but Jonathon came out today and really took the time and did a great job.

timothy walsh
5

Noah was great . He was able to answer all our questions. He was even able to assist me with getting help with the ant situation. Very happy ! So they are a one stop shop. For all the Arizona critters. No high pressure pitches. I will be recommending you guys to all my friends . Thank you!

Tatum Elliott
5

Our tech Jason was very kind and helpful. We’ve used Moxie in multiple states, for years. They do a great job.

Robert Schuettler
5

Luke was polite and friendly. Conducted his inspection and treated our property with professionalism and minimal disruption.

Ricardo Feliciano
5

Noah was very courteous and took into consideration all our concerns about termites this being our forever home and his knowledge and explanations concerning your preventive services were very easy to understand.

Elizabeth Sublasky
5

I have Moxie pest control come spray for mosquitoes every 4 months. The service is always great. Thorough. And easy. Also it’s been really nice not being eaten alive by mosquitoes in my yard 👍

Florence Sanchez
5

Cruz was an absolute professional and was the previous technician, Taylor. I have been extremely happy with the home and customer service!

Eddie Ortiz
1

Recently added a second home in phoenix. They reached out all morning telling me they were going to come and do initial service. I confimed, someone would be there. Their technician (Angel) comes out sees the gate is closed, he doesn’t knock to get in. He just leaves. I am notified that he leaves, I reach out and they say because it’s the end of the month they are having difficulty getting someone back out this month. what a frustrating waste of time and money. I am very dissatisfied and will probably look for another company. Maybe this is why the costs have been going up. Not a very good use of their resources. I have been with them for a very long time. What is going on with your company?

Christopher Cristobal
5

Noah gave great knowledge about what termites are and how they act in going in and out of our houses.<br>He gave great service on the Price of the system and how it works.

Bed Crime Stories
5

When I needed them to quickly come out and remove black boxes (for roof rats), they showed up the next day! That's what I call customer service. It's hard these days to get some businesses to respond in a timely manner.

Brooke
5

Tristan was absolutely wonderful! He was very knowledgeable and informative as well. He did a great job!

Donna Gajdowski
5

Delaney was very friendly. She asked if I had any concerns and went right to work. She let me know when she was done. I was very happy with her service.

Kevin Rogers
1

Employees are great but the service model is pathetic and predatory. If you’re out of town for a service, they refuse to reschedule the appt and send someone to your house to service whatevers available regardless if the backyard is locked up. Then it’s the customers responsibility to reschedule a follow appt to have the rest of the yard treated. I’ve asked several times to just delay a treatment until I was back in town and was ignored.. pathetic. Finally when you attempt to cancel your service, no one can help you and you “Have to talk to account Mgmt” which is a 2 hour hold time.. Austin Clark runs a pathetic business focused on profit and not the customer. Complete POS business.

Kelly Kienle
5

Joe went above and beyond… not only did he do an incredible job on our pest control, but he even brought my trash cans in!!! Who does that?! Joe does and we have the video footage to prove it! Wow. We are blown away! Thank you.

Katie Gordon
5

I am delighted to share another positive experience today with Jason from Moxie Pest Control Services. Jason took the time to educate me as to the services and the condition of the property and was very kind to my family. I highly recommend both Jason and Moxie for their services.

Stephen Farrar
5

Gabriel, the service tech was extremely courteous and thorough,professional and responsive to special areas that needed pest treatment! Great service today!

sandra neville
5

He was super friendly the minute I opened my door 😄<br>And asked the right questions about the property and gave me the rundown of what he did afterwards. Love your staff- I always recommend your company- we've been long time customers and are super happy with you !!

pat Haynes
5

Gabriel was so understanding as I was not feeling well so I asked him just to spray the outside. Gabriel reminded me if I needed the inside done due to my roach issues to just call the office and they will schedule him to come back

Emma Napoleon
5

Very professional! This qhole company has been great so far! Thank you for helping us out!

Karen Hollis
5

Thomas is great. He did a wonderful job today as he always does. Thank you Thomas!

Julie Roberts
5

Our tech, Madeleine, was thorough and friendly. She attended to traps in the garage and closed the garage after her service. She gave a report at the end of her visit that was helpful as well.

Ian Klane
5

Have had excellent service over the past few years. Came right out for wasps when they started nesting at our front door. Deven made great conversation before and about the service.

YVi Phan
5

This was a maintenance inspection of our abve ground termite bait station. Matthieu was quick, thorough and informative of the whole process. We appreciate how professional and prompt he was during the process, as termites is already a very stressful situation. We feel very confident Moxie will eradicate this termite situation.

Brittany M. Chambliss
5

Very detailed and communicate well. Their customer service is superior! I have had another pest control for years and I switch to them due to budget costs and I haven’t seen a bug in my house. If I do, they are there quickly to fix it. I use to still have constant bugs in my house with our old pest control. So glad we switch over to Moxie!

Charles Suarez
5

Joshua was very professional and did a great job. Moxie has been great to work with.

Michelle Peak
5

We have been having a chronic issue with ants. Emilio has been so patient with us through this process and really gone above and beyond to help us resolve this problem. Thank you @Emilio for your 5 star service.

Nicole Woods
5

Cruz at Moxie was exceptional with my service today! He was friendly and professional and did an excellent job! Thank you

Jennifer Burruel
1

I deeply regret signing up with Moxie Pest Control. My experience has been miserable, starting with their aggressive sales and referral tactics: they routinely call, text, email, and even show up at my house unannounced just to pressure me into referring new customers. This shows a complete lack of respect for customer time and boundaries.<br><br>However, the real nightmare began when I tried to cancel. I have sent two clear, written requests to terminate my services and close my account.<br><br>After the first request, they ignored the cancellation and replied only to say my account was "still active" and demanded I call them (a common tactic to trap customers in a retention pitch).<br><br>After the second request, they changed their tactic. They unilaterally put my account on an unauthorized "hold" and are now messaging me, warning that the "hold on my account will expire soon."<br><br>This is an unacceptable retention strategy. I never asked for a hold; I asked for termination. The fact that Moxie was able to put my account on hold proves they have the capability and access to cancel it without a phone call. They are choosing to ignore my direct instructions and hold my account hostage to force me back into service.<br><br>Avoid this company unless you enjoy being harassed and fighting tooth and nail to end your service agreement. All I want is for Moxie to terminate my services immediately.

Sheila Ramirez
5

Service 11/26/25 Therron has such great customer service, it’s always a pleasure seeing him when it’s time for service. Moxie is the Best, with the best people working for them , hands down!<br><br>I would also like to Recognize Anastasia and the whole Moxie team for their referral program! Happy Thanksgiving to you all, and happy Holidays everyone. - SR<br><br>Update Service: 10/01/24 Thank you Isaiah for coming out and doing a great job, appreciate your time and service today!! 🙌🏼🌟<br><br>Update: 08/24/24 Thank You Therron, for a Great Service, appreciate your time and service. 🌟🙌🏼<br><br>Updated 5/2/2024: Thank YOU Donavin for the Great Service Provided each time. Appreciate You ALL!<br><br>Updated: Service 1 year Later...The MoxieTeam is still the Best!! @Joshua_Moxie<br><br>Moxie’s service has been the Best!! No issues whatsoever. Drey B. Is such a great Guy and Technician. All the technicians that have serviced have done a great job keeping us protected. Love the Lil Blue Vans, Great Customer Service, the follow ups, all appreciated and great job to the entire team!! Thank you Moxie!!

Amanda
5

Jaden did great with the service on our house today. He took the time to explain to us what all he would be doing in today’s service. He had great attention to detail and did the specific requests that I asked!

Debbie Haddad
5

Always does a great job! I never have a pest problem. He always keeps up on the control! Very happy with Moxie and my setvice.

Rosebud Sanchez
5

I have a termite contract with Moxie, service calls and annual inspections are included. I saw some activity in my yard rocks, they came out the next day, tech , Matthieu, made sure to introduce himself, very kind and efficient. Added an extra station where the activity was and explained everything to me. Im grateful.

Fred Walker
5

Joshua did a wonderful job today. His attention to detail and professionalism are appreciated! We hope he returns to service our property next time!

Eric Barner
5

Madeline did a great job! Very professional and good customer service. My house is always protected and satisfied by Moxie..

Rebecca Lopez
5

Moxie is always amazing! Service is 10/10 and the customer service is even better! Trace our technician is always looking out for us and making sure we’re kept pest free! Can’t recommend Moxie enough.

Elena Basques
5

Tristan provides our services with Moxie; he is always professional and thorough! Thanks for always taking great care of our home.

John Ponczoch
5

After sharing an issue I had with Moxie the owner was kind enough to call me and straighten everything out. He was very kind and understanding. I now believe they stand behind what they speak about in taking care of all customers. Thanks Moxie for reaching out to me to resolve our issue.

Stephanie Retich
5

Joshua my technician was wonderful. He was very informative and answered all the questions that I had. Thank you, Moxie for the great service.

Dave West
5

Jose was very professional and efficient. He gave us a courtesy call to let us know when to expect him. Very pleased with his service.

John Ponczoch
1

Once under contract with them good luck getting out. They cannot help at all with small flies, one of our biggest problems that we had. Found another company to fix the issue and cancelled with Moxie who in turn charged my $289.00 to cancel. That is simply wrong, and a poor way of doing business. Just a company that simply does not care about their customers.

Deb A
4

Delta Dust was not put on back Fence as requested. Not was it put under the mats outdoors as requested the last time they were here. I called the office after they left the 1st time no notes were left. The ants were also not addressed as requested… I did call the office she said she would try to get the guy back up here..We will see….This is not a good look for sure. I will update if they come. I will be back.<br>He came back miscommunication with office is what I was told. He was very nice. Good job Moxie.

James Maccioli
5

Gabriel and the team at Moxie are great! Professional service and friendly month in and month out. Have referred Moxie to family and friends and will continue!

Brenda Walker
5

Emiliano showed up at my door just as scheduled ready to complete his assignment' with a big smile. He asked me if I had any concerns and immediately went to work. Emiliano shared some specific concerns in my backyard and went the extra mile to eliminate ant colonies found in my yard. Thank you, Emiliano for a job well done. .

xana cleveland
5

Moxie is top of the line when it comes to getting rid of termites/bugs!!!! Instead of the traditional way of killing termites (drill and treat) they use new tech that actually kills the whole colony+queen (yummy bait tricks them yay). The company itself amazing. And then our tech Noah was so professional, knowledgeable, and made things easy for us to understand. I felt at ease about our termite problem after the inspection and quote. They also have payment plans!!! Which allowed us to start our treatment asap. I fully trust Moxie/Noah know the best solutions for our home!!!

R D Cox
5

Just started with Moxie is a new customer. Could not have been more pleased with Tristan and the work he completed Pleased with the professionalism and explanation of work to be done Also explaining the process for future visits by Moxie Cannot be happier with the great customer service

Dan Jensen
5

Gavin came out today and was very professional and explained step by step what he planned to do to help us achieve a bug free household! Excellent service! The entire team seems to be great!

Judy and Greg Romano
5

Moxie has been keeping us pest-free for a couple of years now. Gabriel, our tech this time, was SUPER good at explaining how the recent rains (!!) have affected bugs AND weeds (Moxie does both for us). He was friendly, professional and informative. Once again, Moxie for the win!

Sarah-Loreen Smith
5

Gavin was the bomb.com! He was very kind and communicative and did an awesome job! Amazing customer service - thanks for everything Gavin!!

Heidi Bayer
5

Moxie has been servicing my home for several years. They are always polite and friendly, but the lead, Jose, who just came out was especially good, so I was inspired to write this review. Thank you!

Chris Kirkbride
5

I have had Moxie service 3 properties since 2010. They are always polite, punctual, communicative and patient. They value long term patrons but show plenty of value to new customers. I speak from experience, since I have both their regular home care and termite protection system added this year. If you are reading this, and in need of a no hassle reliable pest service, don't muck about and contact Moxie.

David Witzig
5

Logan provided excellent service. He was very professional, courteous and took the time to ask questions. He made sure he covered all of our issues.

Shane Johnson
5

Always quick and painless. If I ever have an issue they will come asap to re service my home. I’ve had a couple people come to do the service and the service is always equal in quality.

Angel M
5

Moxie was great, gave me a good deal, and was able to come out within the week. They offered the very next day, but I was unavailable. Tristan was very thorough, a pleasure to talk, informative, respectful, and overall, provided great and professional service.<br><br>Update: I’ve been having Moxie service my house for a little while now and I called them about an ant problem that came out of nowhere. They got someone out here ASAP and Isaiah did a wonderful job. We weren’t home and he took care of everything without us.<br><br>Update: Moxie sent out Taylor today and he was extremely respectful and knowledgeable and double checked the ant issue from before to make sure it was good. He also informed me of the free servicing if the ants come back. Moxie is great

Rachel Clark
5

Another great service! Logan was thorough, professional, and worked quickly. He covered area in the backyard, front yard, and house. We have been customers for a long time and rarely see bugs. Moxie always comes back out if we have issues quickly. We are thankful for this service!

Ana Albrecht
5

Aaron was very professional and efficient. I was in a time crunch and he happily accommodated my time frame with friendly service. He was very much appreciated

Paul De Santiago
1

Booked an appointment. They said they would be there on a specific day from 8-11.<br><br>No one ever showed up. A representative called that evening to discuss a treatment plan. I advised I took the day off work to be there for the appointment. I advised of two dates I had off to reschedule. They said they couldn’t make it on those days either. I advised I was calling someone else. Poor customer service.

Marisa T.
5

Moxie was awesome. The tech Jonathan did a really good job! He answered my questions and handled the issues I’ve been having with my house.

Kristie Welch
5

Gavin was great and so informative. He was very thorough and professional. He was able to answer all of my questions. I highly recommend Moxi. .

Michelle White
5

I’ve been using Moxie going on two years and it has been excellent. Logan showed up this visit and just double checked in with me on all the things happening and then around my property and really did an excellent job. I’ve never had one issue since I’ve been using Moxie. Excellent customer service.

Jaymee L.
5

Noah was extremely friendly and respectful. Before starting his termite inspection he explained everything he was looking for and how termites are in the valley. He did end up finding some and was very detailed about the process, he showed us, and was patient answering all our questions even with our crying kids in the background. Thank you, Noah we would recommend you again.

Brenda Rowe
5

Emiliano always does an exceptional job for us! We only have the outside area and garage sprayed. He finds and identifies the different species he finds and is always courteous and has a smile to share. He does a great job for us 👍

lynn carlo
5

Jaden did an amazing job servicing our home. Listened to our big concerns and took great care in treating our home and property. Appreciate Moxie and Jaden to keep the Arizona bugs out of our home!

Tasha Paige
5

I’ve always received amazing service from Moxies field experts however Therron went above and beyond making sure to educate me on the nature of the activity I’ve seen and help eliminate food sources to prevent future occurrences. Very helpful! And always dependable!

Chris D (Los Dude)
5

I don’t care what Pest Control company you are with right now, switch and go with these guys. They are not only the friendliest, but they show up at a moments notice and they make sure the entire process is complete for you. I’ve never seen a company this attentive and this Interested in pleasing their customers.

LARRY O SCHONE
5

I want to share my experience with MOXIE Pest Control. I've been a client now for 2 years and am very happy with this company and the job these people do. Actually, the relaltionship is probably as good as one can get between a service company and customer. I think the reason is due to their staff. From the folks that work in the office to my technician. All are remarkable. After all, the company is made up of either a great staff or the people that show up to work. I've found that the Moxie Staff are the Company. These young people go the extra mile to ensure the job is done and done well. My little gal, Madaline is remarkable. Always good to discuss the job before and after. I know exactly what is being done and why. This is the best service work and relationship one can imagine. I'm not just satisfied, I am in this for the long haul.

Chris Scheimann
5

Called Moxie this morning for service to my new home. They were quick and responsive came the same day Tristan who came to treat the area was fantastic and courteous. I highly recommend them!

Victoria Andrej
5

Garrett is one of the most professional and kind people I’ve ever met. From the phones, to in person visits, this company has a top notch service team!!

Oksana Geiler
5

Theron was great! Very friendly and helpful. I asked him to take care on some ants and he fully investigated and treated all areas outside. Great service. Thank you!

Steven Seymour
5

I had put off using a pest service but the pests had gotten real bad. After Gavin’s first trip out within 2 weeks we stopped seeing the pesky bugs. Kristopher came out yesterday and did another service and was polite and thorough. I would recommend Moxie as I have seen results in a short time working with them.

KD Amin
5

Bradon called when he was just about 30 minutes away. I wasn't home but someone else was. He worked efficiently and effectively while addressing all of my concerns. He did a fantastic job and had open communication throughout. Really appreciate how simple and easy it was while I was away for work. Thank you, Bradon and Moxie Pest Control!!

B B
5

Tech came with a very short notice to treat my yard so he was not able to do the job as the side gate was locked but they called to ask if they can come back and do the job whenever it’s convenient. So they came back to do the treatment and did a good job. Thanks Moxie.

Michelle Vorpahl Pruitt
5

Therron is excellent! We have been using Moxie at our home for over four years, Therron is by far the best! He is professional, friendly, and reads situations. My husband and I both work from home and he is cognizant of that and he has been nothing exceptional!

Erika Beam
5

She was very nice and professional. She also handled my dogs very well after I had forgotten they were still in the backyard when she arrived. They both took a liking to her and didn't want to come back in so she could work.

Jeffrey Lynn
5

Gabriel with Moxie did a great job servicing our house. He did everything that I asked and treated possible problem areas with extra treatment and explained everything he did. We have been very happy with Moxie.

george flaherty
5

Ulysses was very congenial and professional. He covered all the bases of the areas I needed sprayed. He did everything in a timely manner. He replaced all the boxes for the bugs in the garage. I was really happy to have him service my home inside and out. He did an excellent job.<br>Thank you, Moxie for always sending the best Representatives to service my home.

Abby Mathews
5

Devon was extremely knowledgeable, taking the time to explain the treatment process and answer all of my questions without rushing. He was respectful of my home, thorough in his work, and even offered helpful tips for preventing future issues. On top of that, he was very personable and friendly, which made the entire experience even more positive.

Jonathan Post
5

JP and his coworker were great! They went above and beyond treating our home for anything that could possible come our way. Very knowledgeable and extremely friendly addressing any concerns we had. We definitely hope to see JP again the next time they are scheduled to treat our home.

Crystal Carrera
5

I have been using Moxie pest control for the past seven years and every technician that has come out to my home has done an outstanding job. Joe serviced my home today and he was very pleasant and helpful. Joe was very thorough with explaining the services that he was providing. Thank you Joe for your service and your warning smile!

Cheresh Nia
5

Marlin "Trace" was very friendly and polite. I appreciate he came back to service our home as we didn't hear him knocking and Moxie had called and let us know he had been there so I asked if he could come back that same day and he came back within an hour! I totally appreciate this!

Breanna Duchesne
5

As always, Moxie did a great job with my pest extermination service today! They always take the time to ask about any specific issues or concerns we need extra attention with. Their field experts are always kind, fast with service, and take care on our property! We will continue to be loyal customers bc of their amazing customer service!

Debra Bruce
5

Excellent work! Preston, Logan Delany excellent customer services skills, attitude, knowledge they explained if I asked question they felt like extended family and they all seemed and looked as if they love their job at moxie. Very kind and definitely caring and with world like it is they were a joy

Bodonnell
5

I recently had the pleasure of working with Logan and Preston from Moxie Pest Control, and I can't say enough great things about the experience. From the moment they arrived, both technicians were incredibly friendly, respectful, and professional. They took the time to explain the entire process, listened to my concerns, and offered expert advice in a way that was easy to understand.<br><br>What truly stood out was how personable and approachable they were while still maintaining a high level of professionalism. It's not often you come across service technicians who are not only knowledgeable but also genuinely kind and courteous. They made the whole visit feel more like a helpful conversation than a routine service call.<br><br>Thanks to Logan and Preston, I feel confident and comfortable knowing my home is protected. Moxie is lucky to have such outstanding team members, and I’ll definitely be recommending them to friends and neighbors!<br><br>Keep up the great work, guys!

Nicole
5

This was my first time using a pest control company as I've always been a DIY kind of person. Ive since moved to Arizona and its a whole different breed out her, I heard about Moxie through a TV ad, ironically right after finding a scorpion in my kitchen. Mya the sales lady was very nice and got me set up for my first service. Tristan did my first service and he was amazing, I had a lot of questions about the chemicals and their safety but he went through everything he was gonna use, how it was safe for me and my pets, and gave me a run down of what kind of kind of stuff I should expect to see in Arizona, he was absolutely amazing, and I would recommend Moxie to anyone!

Kianna Zieber
5

I’ve been with Moxie for a little while now and I’ve always enjoyed everyone who comes out to service my home. I really enjoyed having Cat out today. She was very friendly and listened to all of my concerns and acted on them immediately and that’s something I appreciate greatly. Thank you so much Cat! 💕

Jannina Notarianni
5

Today JP came over to do my pest control service and he was wonderful. He was polite knowledgeable explained the process completely and was thorough in his pest service. Definitely recommend this company to anyone looking for service.

Laterrence Houston
5

I had a great experience with the pest control service today. The technician who came to my home was friendly, professional, and very efficient. They took the time to explain what they were doing, addressed all my concerns, and made sure everything was handled thoroughly. It’s refreshing to work with someone who clearly takes pride in their work and cares about customer satisfaction. Highly recommend!

Rodney Love
5

I was in the middle of a conference call when Josh showed up, I explained to him what my situation was and told him to leave the information on the door. Josh did all the things that were supposed to be done, including the mosquito spray, left the information on the door so that I could continue my conference call Uninterrupted. Great service!

Melissa Williams
5

I have had pest control in the past but the way Moxie serviced my house blew me away. Trace, my tech was extremely thorough and explained everything to me. Highly recommend!

Jessie Mitchell
4

Tristan R. was our technician. He was very kind and respectful of our home. He put out some glue traps and sprayed inside and outside the home. He also gave me a few extra glue traps in case I wanted to place some where I preferred. We’ve had a major silver fish problem being near construction and he paid extra attention to where they hid most. I’m looking forward to seeing way less of those soon! Thank you Tristan R.<br><br>Update: I will say one thing that didn’t sit well with me was, when we had an update service 3 weeks out because the bugs were still coming…the technician (not Tristan this time) let himself into our backyard when we didn’t answer the door. We ended up not being home and I saw it on the camera and it was bizarre to me. I was taken back by the “what ifs” of what if my kids were in the backyard and you surprised them or if we had been home and you scared us. Seems like a phone call to the account holder could be put in place if a homeowner doesn’t answer the door. Also when I notified Moxie, they told me technicians are trained to let themselves into peoples backyards. Feel like that shouldn’t be the case.<br>Anyways, still thankful they are coming back this Friday to remedy the situation. Just thought I’d be honest.