Burns Pest Elimination

We really appreciate the monthly service and communication. In addition the technicians have been professional and friendly. Highly recommend.

Excellent, professional service. Karen always shows up as scheduled and sends a text when she is on the way. Burns has done a great job with my pest issues at my home. Highly recommend.

Dillion Laurence was extremely knowledgeable, professional, and prompt throughout the entire process. He took the time to answer all of our questions thoroughly and made sure we felt confident every step of the way. His communication was clear, timely, and courteous, which made the experience smooth and stress-free. We truly appreciate his expertise and dedication, and we highly recommend him to anyone looking for reliable and professional service.

Guy didn't want to do much. Called for backup many times.

Cesar is AWESOME!! Highly recommend!!! He always has a smile on his face and does a great job a CTC Estrella! Thank you Cesar!

I love working with Burns. Allen F., Justin, Hunter, and Peter are all stars at their jobs! Thank you for always showing up to our properties with great attitudes.

Eric is professional and friendly, We appreciate his attentiveness to our concerns.

This review is for their worker Angelo at Burns Pest elimination.Angelo is an asset to your company. He has a great personality..

We have Tom from Burns come by our downtown apartment complex every other week, and he has been nothing short of professional and diligent in handling our needs. I will never utilize another service outside of Burns and I will always ask for Tom when I do so.

The crew was great, explained everything and very tidy! Also great price!

Discovered termites in kitchen ceiling on Friday......called Burns.....Burns Tech. arrived following Tuesday and treated house for termites and installed termite bait all around the house.....I signed up for monthly bug spraying.....sprayer came on following Thursday......great, fast and complete service......the kind I'm happy to pay for!!!........

Burns Pest Elimination is absolutely awesome. Gilbert has been my tech and he is the best! I know that my home will be treated as if it was his own.

Burns is a great company. Agents are professional and respectful.

Had a ant problem in our apartment moving in and was sent a pest control person Tyron, Tyron sprayed down the home and the back and front yard and also put the ant food venom in our back and front yard then he explained how long to leave the spray and when it’s safe to clean good service

Had a pretty gnarly termite infestation pop up in my kitchen and bathroom right after Thanksgiving, and Burn’s was a lifesaver. They responded quickly, treated the issue thoroughly, and helped calm my heebie-jeebies in the process. So grateful for their prompt, professional service. Thank you for helping a girl out!

Feeling conflicted. The inspector did a really good job at selling me the service and fairly priced. However afterwards nothing but disappointment. I had scheduled service their very first day setting up the termite baiting system. No call no show. Following day I canceled the service. However today I received a bill for a monthly service charge. Without any service ever being performed on the property.

Excellent service and continued professionalism. Thank you Burns.

2025 UPDATE: This company has been amazing since day one and they have service two properties since then I love them.<br><br>2024: I have using Burns for about a year now and they have been nothing but amazing. They always ease all my questions and concern's, constantly checking in on me. Recommend them to all my friends and neighbors.

Darius came to my apartment at san Valencia, very professional, very knowledgeable, we talked about sports while he was treating my apartment

Great customer service from both the office staff to the actual service at my home.

Manny did an excellent job. He came in, asked for a sample of the infested area, disgnosed it, and got working right away with a treatment plan. He was very friendly and professional.

Mario Salas our technician is great. Very professional. Great experience all around.

Raymond and his dog Darcy were very thorough examining the entire house for bed bugs. He explained every step of the process. It was fun watching both of them work together, sniffing for any trace. We are very relieved to learn that we had no bugs.<br><br>I would definitely use them again.

Company has no integrity. They invoice for work that has not been done…consistently! Week after week.

Burns is the best. They're really easy to work with and always do what they say they're going to do. And best yet - they get rid of our bugs!

Always courteous and gets the job done fast and is very neat.

Burns is literally the WORST company ever. They have no called no showed for treatments dozens of times. To top it off. They sent me a bill, I live in an apt, for work there DIDNT EVEN DO! When I called them she said “that bill isn’t for you”. I tried to explain to her “why are you sending a bill for work you didn’t do!?” She couldn’t fathom why people don’t want to pay for work that was never done. AVOID THIS COMPANY AT ALL COSTS.

Improvised service, felt rip off after paying 700 dollars for half hour work service

I have worked with Burns for several years. Chris in the office is super fast courteous and always does a great job with customer service.<br>I had an issues with my own home and the technician Connor is trustworthy, knowledgeable and customer service friendly as well.<br>Highly recommend Burns for pest control services of any kind. 5+stars in my experience!

Cesar is the best. He's always diligent when he does the service, goes the extra mile to communicate arrival and the service he is going to provide. Very glad we don't have to worry about pests.

I can’t say enough good things about the outstanding service I have received from Burns Pest Elimination, specifically Karen. From the moment she arrived, it was clear I was dealing with an individual and organization that takes pest control seriously and treats every home like their own.<br><br>Karen has done an exceptional job preventing rodents from entering my property—no more scratching in the ceiling or surprise sightings. And when it comes to campy, creepy crickets inside the house, she has been thorough and efficient in eliminating them.<br><br>Thanks to this company, my home feels well protected from unwanted invaders. If you’re looking for reliable pest control that actually works, Burns Pest Elimination is the one to call.

Literally the worst possible thing just happened to me and can’t you can’t even imagine how UNSAFE this makes me feel. Someone came into my apartment at around 11:40am as a request from my apartment complex to set up traps for critters. The service man LEFT MY DOOR WIDE OPEN. Not just unlocked, but WIDE OPEN. For FOUR HOURS. Unreal. This is literally the worst thing that could happen. I don’t even know if anything had been stolen, and of course, my air has been running the entire time. SHAME ON YOU GUYS. I can’t believe you not only left my door UNLOCKED, but you didn’t even CLOSE IT, leaving it WIDE OPEN to the world for FOUR HOURS. UNREAL.

Had a appointment scheduled from 8 am to 10 am and didn't receive service until after 4:30 pm. There was zero communication from the scheduled technician Garrett. My whole day waisted with no consideration for having to continuous rearrange my day. Wasn't a pleasant experience with this particular technician at all.

Burns has excellent service. Sal and the other staff helped me with a very difficult roof rat situation.

Our Pest Control service guy, Joe, communicates with us very well, is very responsive to our requests, and does a great job.

We love the service from Burns Pest Control! Our technician, Thomas, is always so friendly and professional. He takes the time to explain what he’s doing and makes sure everything is taken care of. The treatments work great we’ve definitely noticed a difference. Highly recommend!

Been working with Burns for the last ten years. Always amazing customer service, Chris Hale is the best!

Angelo and Bre exceeded my expectations—even while working in 110-degree heat! Their communication was excellent, and their professionalism truly stood out. They went above and beyond to ensure everything met my expectations. Both were courteous, kept me informed before and after the job, and made sure I was completely satisfied with the work. I highly recommend Angelo and Bre for their outstanding service.

Thanks for the quick action on handling this today! Best regards to your dispatcher and Gilbert! Well done!

Your company and Gilbert are great! Thank you so much! I am very very happy with the monthly service!

Jacob is always polite, professional, but still very friendly! We love having Jacob as our tech!

I've used Burns at 2 of our homes.Their willing and able to work with your schedule to come spray every month.Their not over priced and the techs are always professional and nice.

How refreshing to have my call answered by a real live human—right here in our great state of Arizona! She was super friendly and shared the awesome news about quarterly payment options for weed prevention—such a relief in today’s economy. Our tech arrived right on time and did a fantastic job. Highly recommend!

We recently moved to the area and have used Burns for three months. We have not seen any bugs or other crawly creatures.<br><br>Our technician, Mr. Villanueva is always courteous and friendly. He always takes time to answer our questions.

I was super i'm satisfied with the work that the technician Kenneth he did an amazing job . He should get a raise. Thank u again

If I could give negative stars I would. If you want a company that will not give a crap about how they use their pesticides and everything go here. Manager here didnt want to take fault. I have pictures as well on how they do business. Ken alvestad pos

I especially liked the unobtrusive service - we didn't even have to be home. And value the photos sent with the report. They are very helpful. Thank you. And thank you to Cole Curtiss for a job well done.

Burns pest control, always professional, always helpful and does a great job. Andrew, our weekly technician is responsive, timely and friendly! At our property, this enhances the experience of our residents and we appreciate it!

I was not home when the technician first arrived, but he returned a few hours later and explained what he had done. He found a few termite spots and replaced some caps. I feel well taken care of and trust his work.

I cant say enough good things about our bee disposer who did the job here at Saddlebrooke. He was great. So happy I called your company for our bee disposal.

Very happy with how prompt Burns was at applying week control on my lawn. I have three more treatments with in the year and look forward to see how it will work. Not fun to come to AZ after 6 months and have weeks of work raking weeds. Very happy with everyone I have worked with!

Zero stars. When I called to make an appointment for service, I made it clear what time I had to work until. I would be unavailable until I was done at work. Service was scheduled for today. The tech called me 56 minutes before I was even allowed to clock out for the day. I missed the call because I am at work working. Some employers don't allow their employees to use their phones while at work. The camera catches the tech ringing my doorbell 15 minutes before I can clock out for the day. I called Burns to see if the tech was going to come back. I was told probably not and said I needed to reschedule. If you are looking for pest control, DO NOT CHOOSE BURNS. They lack respect for people who have to work, and they are not accommodating.

If you’re looking for someone who goes above and beyond, Dan is your guy. His communication has been second to none—clear, prompt, and always helpful. He went out of his way to serve not just me, but also my clients, making room in his schedule when most wouldn’t. Dan provided incredibly useful insight that not only helped address the issue at hand but also expanded my own knowledge in the process. While I hope I never need pest control again, I know exactly who I’ll be calling if I do. Dan is the real deal.

Our service tech Joseph was excellent. Did a very good job. Can’t give him enough compliments.

Angelo was very friendly and thorough with the explanation of the services he was performing on our home. I truly appreciated how genuine he was and professional.

Jesus always does such a great job for us.<br>Always friendly and professional. I was happy to see him at our new home. He serviced our old home for years.<br>Great company. Great customer service.

We've been calling Burns control for almost a month and have talked to many people who said a technician would contact us. The technician has yet to call and set up that appointment. This is from a system they set up a few years ago and since they set it up, we thought we could count on them to come and check out their system.<br><br>I will direct message you

Quick and easy and works well. We haven’t seen any weeds since we started with Burns! Everyone is knowledgeable and friendly!

My HOA has a contract, and we can request indoor spray - I did, and have always been satisfied. Today, Mr. Austin was professional and thorough, explained process and covered all areas. I would highly recommend

On Time! Amazing monthly service. The tech loves our 3 dogs and always brings them a treat. Best company we have ever used!

I use their service monthly and have zero pest issues. Professional, courteous and friendly. The service technician calls each time prior to stopping by. Great company. Extremely well organized

Burns does a great job. Our technician Edwin is professional and personable. He does a super job at keeping the pests away.

Mike, David and Russell were at our home today to relieve our home from termites. Mike explained exactly what David and Russell were going to do. They did exactly what Mike said they would do. After completing their work, they cleaned up and you would never know they were there. Mike even moved some heavier things that I couldn’t. I highly recommend this company!

I had a tech come out to my apartment today who was just awesome! Joseph Dixon was so nice and thoughtful. He noticed I had a cat and made sure to put the traps where the cat can't get to it. It was just an overall really great experience. Shout out to Joseph! I feel like he really cared about my experience.

Best company so far! Love Teresa who responds to all emails, and Jose who comes out to spray! Can't go wrong with this "team"! Have an issue with bugs, ants, spiders, etc....then CALL them!

Burns is the best!!!! Sameule comes every month and is a joy to deal with. Always helpful and knowledgeable with any questions. He makes it easy if we need to reschedule or unfortunately have to cancel last minute.

Burns has been very good to us. This new house has had issues. We saw Termites outside the house, so we are on the Termite plan, for which, so far, no termites eating my house.<br>We have had Pigeon problems. Burns did their thing, a wonderful hawk moved in the area, no more pigeons on our house for quite a while.<br>And now we have Mr. Rat in our attic. I have faith that Burns will Evict him.<br>I'm very pleased with what Burns has done for this house and the other homes we have owned.<br>I highly recommend Burns Pest.

I’d like to share how much Burn’s pest control has helped with my cockroach issue in my apartments here in Phoenix. My initial guy, James, who does not work for Burns anymore because he moved away was super understanding and kind to me and tried to comfort me and to help me not be scared as I am legally blind, and I do not like bugs at all. He treated my old apartment for over a year, then I moved to a bigger unit with my roommate in the same complex and this building is the worst with roaches. The new guy that replaced James and comes every two weeks to spray. I always look forward to seeing him. He’s so kind to me. He always puts a smile on my face When he comes. He gives me really good advice on how I can prevent the roaches and he’s so helpful and supportive when I have done good and cleaned up, good enough and he’s just a pleasure to be around my experience with burns all around is a five star rating. And the accommodations and compassion that the pest control techs Have shown me is absolutely Indescribable. It is really embarrassing having to deal with the roaches. We didn’t have that problem back in my home State, but here we do being blind, makes it really challenging for me and my roommate But your technicians are not judgmental and help us a lot And just make the situation feel a lot less scary. They’ve even gone out of their way to educate me. And teach me not to be scared of bugs Even though I have them come every two weeks And we are working on dealing with it it’s become a pleasure having your guys come they do a great job spraying And they don’t spray around my Pet rabbit and I always look forward to seeing Their smiling faces. I just wanted you to know How much I love your company I wanted to write this review i’ll also make a Video on TikTok too I have a lot of followers like almost 20 K. I want more business to come to you guys. You deserve all the money in the world thank you so much for everything hi Tay, this is the best customer service in the whole city that I have experienced I hope my apartment complex continues their contract with you guys Otherwise, I’ll just pay your guys to come Myself You guys are the best. Best wishes Kels.

I was with Terminex for over a decade and since I’ve switched to Burns and Joe has done our pest control it has been practically pest free which is amazing! So glad we made the change. You can have good pest control living in this desert!<br><br>They continue to do excellent pest control. I love the flexibility of services based on the need if my home.

Scheduling is a breeze and incredibly flexible. I absolutely love my exterminator—he's super friendly and always offers the best advice and assistance. The pricing is very reasonable, and the entire staff, including other pest experts, have always been consistently helpful with any questions I have about any kind of pests, birds, or even snakes.

I have been very satisfied with my relations with Burns Pest, most notably through my interactions with my lead serviceman.<br><br>My serviceman, Gilbert, is unbelievable! He goes way above and beyond what one could expect. For the times I've been unable to be there during servicing, he calls and/or texts me to provide feedback of what he did and what he saw regarding roach presence. There have been times where I had to last minute change an appointment, and he was super accommodating.

I would like to recognize Burns Pest elimination for working with us on a bird issue. The company was very responsive when I initially reached out to identify the issue and provided an estimate for the remediation after the initial inspection. It was easy to schedule an appointment. Everyone that I worked with at Burns provided exceptional customer service, and I thought that the cost was fair. I look forward to continuing to work with Burns.

My service is always good… Except I had a schedule from 7 to 10… No call no show so I called the office at 11 o’clock and I was put on hold so they can contact technician and as I’m on hold the technician causes as I’m on my way. This is unacceptable when they’re already an hour late… In addition when technician arrived, I was not a happy camper… And I expressed that to them…. I don’t know if it’s your policy or not but when you run late or whatever the reason, even if it’s because of a previous appointment, somebody should’ve called me instead of leaving me hanging. And then I called the office in the same time, the tech called me which could mean that they were just hanging out somewhere The other thing is when I expressed my concern as to why they’re late. I never got an apology… is that BURNS PEST side training don’t apologize to a customer… Specially, a longtime customer like me.

I do not want Montgomery working on my home again. I explained to him I have a home warranty. I explained to him I was told by the first Burns Elimination inspector that I was only going to pay $150. He told me my charge was $995 for the service. Again, I explained I was told because of my home warranty I was only paying the initial $150. He told me I still owned $995. He charged my credit card for the $995. I am thankful that either Burns or Fidelity caught the mistake and returned the $995. Still very upset my card was charged $995. Please communicate better with your staff that if a customer tells them they have a home warranty and that they do not owe money to believe the customer.<br><br>Also, he was unprofessional and asked "where my husband was at." Which as a single woman with a 7 month old baby was a scary question. He also went on a rant about his religion and how there are no evil spirits when my child sneezed and I told my son "Bless You." As a non religious person I do not want to hear about your opinions on why I should not tell my son "Bless You."

We are very satisfied with Burns especially Shawn who does a great job. This year has been awful with weeds we couldn't keep up and now we can rest easy they leave as soon as they are spotted. Thank you Burns Family.

Juan and Harley were 5 Star Service for sure... great communication, even better on the installation... followed up with several detailed pics to show me the end results. Stellar job! You can't go wrong with Burns Pest Control, especxially to Pigeon Proof your Solar Panels 👍🏼

I wanted to give a shout out to George who services my property every week at Alanza Place. He does a fantastic job and I appreciate him so much. Another shout out to Paul who helps me with my pigeon problem on property. He is very reliable and helps me any time I need anything. Shout out to Kristin who also helps me out a lot. Highly recommend Burns. They always get the job done and are super dependable and give the BEST customer service.

Rick did an outstanding job today. He explained this process clearly, answering all my questions with total knowledge of his profession. Thanks Rick!<br><br>01/22/2024<br>Very thorough job. Rick got right on it. Very happy to have a honest, hard worker, and knowledgeable employee to show up and get it done.

Brian is the person that does the monthly spraying where I live (Aspen Ridge). He does such a good job and is very nice. He had to spray in my home once and was very thorough. Thank goodness there are still people that provide great customer service and does their job well!! Thank you Brian!

Gilbert has been FANTASTIC. We’ve had him over at our apartment several times (fortunately and unfortunately) for cockroach sprays, and he has been an absolute pleasure to work with. He is friendly, personable, and very informative. He is also very meticulous with his sprays, and it’s apparent how much customer satisfaction really means to him!!!!!

Very friendly and punctual. Cares enough about your time to let you know when they are on their way. And very consistent. We have the same gentleman every time, and he is great. Thanks for all your hard work, and keeping my home and yard pest free.

Shawn came out to help our complex with a termite problem and he was SO GOOD! Went above and beyond when I asked if he could do some extra steps for us and we got the report THAT DAY. Other companies I've used have sometimes taken up to a week, but Shawn was professional and effective, our favorite combo. We WILL be using Burns Pest again, thank you team!

I have had an issue with squirrels burrowing under my house, and learned that they are also on my roof accessing an entry point to my attic. Didn’t realize there was a breach in my home’s Integrity at the roofline where the second story, joins the first story at an angle. The gentleman by the name of Ascary discovered this. He was exceptionally professional, well groomed, very well spoken, and I did not feel that I was being up, sold or taken advantage of. He definitely knew his business. Wyatt also arrived today to set the bait traps to catch the squirrels. Additionally, I was able to get an appointment rather quickly to address an additional entrance point for the squirrels through the vents on the roof, because there are no screens on them. I have so much more peace of mind right now knowing that this is being addressed, and these rodents will be eliminated and no longer a problem by the end of the month. Well worth the money, which was not outrageous, very reasonable. I would highly recommend Burns pest control, they really know what they’re doing when it comes to rodent extermination. And spraying for insects and scorpions. I also had that done today as an additional service that I requested. I’m sorry I forget that young man’s name, but he was equally professional and expedient yet thorough. I couldn’t be more pleased with the services I’ve received thus far from Burns pest elimination.

Gilbert Olivas is amazing!!!! Not only is he very professional, accommodating, not judgmental, but he is very kind, and friendly. The customer service I received from this gentleman is refreshing. Not only did he explain, and answer any questions I had; he was very thorough in his inspection, and treatments. I would recommend Burns only because of Gilbert if their employees are as outstanding as this man is I’ll continue to vouch for their company. Thank you Gilbert for resolving all the pest issues I was having now my home is back the way it was.

Jason Stephens he’s very caring and respectful towards his clients. He always makes contact to inform us when he’s coming or if he is needing to change the time we are still happy to have him doing service for our house.

I have been using Burns Pest Elimination for termites since 2012 when I bought a home in Tucson. They treated the home and surrounding structures for termites and performed annual inspections and treatments as needed. Their associates are friendly, helpful and reliable. I sold that home and recently moved to the Phoenix area but the company who treated our new home for termites never followed up to renew the termite warranty so I am having to start over. Initial treatments are expensive and I want a company who stays on top of the warranty to save money and save our home from termites. I had such a good experience with Burns before so I decided to go with them again. I noticed termite activity last week and Burns came out the same day! In addition to termites, we've been seeing an increase in scorpions so I am adding pest control for scorpions this time, too, and have had the same great customer service I experienced in the past. No complaints. Just good service. GREAT COMPANY!

Josh is our regular technician and such a joy to work with! Always super friendly, considerate, and makes sure that no stone is left unturned during our monthly visits! We highly (and proudly) recommend Burns to all homeowners in the valley!

Initially, the one employee they sent out to take care of my house worked very hard and appeared to do a very good job even though it took her nine hours in the house that had been completely emptied out. However later I discovered that there were 50 or 60 holes that were not filled. I have called this company several times and asked them to come out and finish filling the holes as the construction can’t go any further until they do this and I have not received any calls back. I highly recommend not using this company if you want any kind of follow up<br>I am amending this as a supervisor did come out and completed this job. Again, everyone was very friendly at this company, however it should not have taken several calls to get this done correctly.

We want to say that Greg Baker/Stevens was awesome and provided our community with excellent customer service. Thank you for caring! We want to thank Adrienne in the dispatch as well. She took the time to help us out and get us set up. Always excellent service from Burns Pest Elimination!

They are very reliable, easy to work with and their results are excellent. Had another company spray for termites, but over several years they just couldn't exterminate. But Burns did it in their first try and we have been termite free since. Their bi-monthly bug extermination service is also excellent. They stand behind their work and product. Highly recommend.

My apartment has a contract with this company of con artists… I put in a work order because my neighbor above me recently saw a mouse in her house and a week later i saw one in mine. 3 days later Mr. Magoo from burns comes over and walks a round my kitchen for two minutes and informs me he doesn’t see any mouse activity and leaves without putting up any traps despite me telling him I witnessed said mouse, but he this professional must have been dead as well. Luckily Amazon sells glue traps and I have caught three mice in 2 days. I am sure they charged the apt complex some stupid fee for this guy to waive a flashlight around… all in a days work for this group, but I would recommend you save your money and buy your own traps. I wouldn’t even be upset if their customer service was bad as long as they did the one thing they advertise correctly, but the are not even good at pest control. Maybe remove the mouse from the side of your trucks and replace with this 🤷 because you obviously don’t know what you’re doing.

Update 4/22<br><br>Robert my technician always listens to my concerns and addresses them. I feel when he leaves I am protected! He is thorough and kind! I am very satisfied with my service.<br><br>I have used Burns for years! I appreciate the speed they have when I call with weeds or bugs. My hoa i think stands in my yard waiting for a weed to grow do they can send me a letter! With all the rain my yard had 1 or 2 weeds I could pull easily while other yards have lots.<br>Bugs... I think they are afraid of Tommy! He is the best. If I have an issue he addresses it right away! I always know he will take care of them.<br>Dillon did a great job on my weeds and was so kind, communicating about all he was doing.<br><br>Ben in billing was great to work with.<br>I always know that my issues will be addressed and I am just as important as anyone else,.

You could start by being on time. I scheduled service for 6/16/22 and was VERY clear the time I needed you to be here since we both work at home and can't have your person causing our dogs to bark. So I had to reschedule for 6/23/22. When I called, the girl said she saw the notes and didn't know why they scheduled a later time on the 16th. She said she was going to talk to a supervisor about it. So then on 6/23 your person was 1 1/2 hours late. Again, past the time when we needed to be able to work again. About the bill. I was told when booking the appointment that I needed to provide a credit card. I told the rep that I wanted to pay with a check at the time of service. I was assured that wouldn't be a problem. So when the service was done, the tech not only didn't let me know he was finished. He just left. So I am assuming that my credit card is going to be billed, the opposite of what I wanted.

Sal is our technician for our business and he is amazing. He is very detailed and efficient everyday and is always on top of what needs to be done that day as well as next services. He makes sure he stops and speaks to us about anything that needs to be done and gives us his opinion of any treatment suggestions and basically he is not here to just "collect a paycheck." We are very appreciative of the service that Burns provides us and our business and having Sal as our technician.

Couldn’t be happier. Burns is the best. I used to be a technician for Burns Pest when I was younger, and because of what a good company I know they are, I use them now and have for many years. The technician I have assigned to my home, Joe Angelini has the best communication not only about the services, but with scheduling too. Seeing someone that takes such pride in his work, with great professional customer service, that is a pleasure to have in our home I felt the need to express my thanks to him and to the company he works for. Burns is a great company that I feel; has the best pest control application which causes the need for less resprays and extra appointments. You couldn’t go wrong with their services... and if Joe is your tech, then you will especially be taken care of.

I had a great experience. We have been on their annual plan for termites for just over 2 years and it is DEFINITELY worth the annual fee. They came out for their second annual inspection and found termites. They scheduled us for a treatment a few days later. The crew was on time and very professional. About 3 weeks later we noticed more termite activity and called them back. The Burns crew came back again a few days later and did a more extensive treatment. Again, they were very professional, on time, and took care of business quickly. Overall, I am very happy with their service at my home as well as over the phone. I highly recommend them.<br>EDIT: I dont remember the names of the first crew but the second time it was 1 guy. His name was Miguel

I had nothing but a positive experience with Burns Pest Elimination. Benjamin was so professional and friendly on the phone. He made me feel at ease and there was zero pressure. I am a big customer service guru and I was 100 percent pleased with them.<br>My technician, John, was friendly and helpful. I strongly recommend this company. You won’t regret it!

Our Service guy Enrique is absolutely amazing! He is very informative about what is doing, why he is doing it and very knowledgeable about the things he is treating which what we would typically want in a tech who is treating pest right? I had given a 4 star due to us having used them for years now and I enjoy the service but wish there warranties were a bit longer and wish that they would assist people prep for some treatments. However there service is great and there prices are really reasonable.

We have used Burns' services for several years now and have always been very pleased with their service. We have been especially pleased with our technician, Michael. He has always been on time, has not missed appointments, is very attentive to detail and instructions, and is always very polite. And the pests go away and don't come back. I recommend them highly.

I can't say enough kind words about the great experience I have received from Burns. Austin has been so helpful and responsive to all my questions. He provides you with a cell phone number where you can reach him any time and returns calls within the same day. So impressive to receive such excellent customer service in this day and age. Thank you for such excellent service!