Roscoe Brown Heating, Cooling, and Plumbing

Today Nathan B. from the Murfreesboro store checked out our HVAC unit. He was thorough, informative and friendly. He most definitely provided 5 star service which reflects very positively on Roscoe Brown. We appreciated his great attitude and skill. He is quite an asset to the company! Thank you!

Recently had HVAC issues, Dylan Vega came out same day and took the time to make sure he had the right issue narrowed down instead of making random fix recommendations. All pricing was fair and he let me replace what I needed to and made future recommendations.

Update on the I sent email over a week when I got a response on the review but no response I guess they had to make it like they wanted to save face this company is a scam. Also if you take the time and investigate some of their so called 5 star reviews it doesn't take long to find out it's either a employee or a bot if a company has to use pathetic tactics like this it shows you who they are. **One star. Roscoe Brown contradicted the first diagnosis, took $1,900, didn’t fix the problem, and never apologized. I have video and call recordings to prove every word.** **Context:** Hiller Heating & Plumbing initially told me my sewer line was **collapsed** and I’d need a **repipe**. I brought in **Roscoe Brown** for a second opinion. They insisted it was **just a clog**, cleared it (~$500), and said I didn’t need a repipe. That turned out to be **wrong**. Months later the same backup returned. Roscoe Brown gave me three options and **recommended Option #2: $1,900 to “fix the problem”** by installing an exterior cleanout. I accepted **only because they promised $1,900 would fix it.** What happened: * Techs showed up, stood around a lot, brought a long piece of PEX and a couple 3" 90s that were **never used** (all on 24/7 cameras). * At the door they tried to bill **$1,997** despite the flat **$1,900** quote recorded on speakerphone. They took $1,900 after I pushed back. * **Same day**, running the washer caused the **exact same discharge outside**—so the “fix” didn’t fix anything. * I called that afternoon. No one came. The next day they finally sent someone **at 9pm Friday** who said he didn’t have a cap. I waited **through the weekend.** * When they returned, they suddenly said **“your line is collapsed—needs a repipe,”** and their estimator even suggested I go take another company’s ~$2,400 repipe because it was a “great deal.” So let’s be clear: **Hiller’s repipe call was right from the start.** Roscoe Brown told me I didn’t need it, then **took $1,900** on a promise to fix the problem, **failed**, pivoted back to **“collapsed—needs repipe,”** and **never once apologized.** Their refund offer was **under 18%** of what I paid. I have **full video** of the site work and **recorded calls** of the $1,900 promise and the sequence of events. **Day or night, I can show proof** to anyone who asks—no spin, just receipts. **My recommendation:** If you want an accurate diagnosis, a written scope that actually addresses your complaint, and accountability when work fails, **look elsewhere.** I would not hire Roscoe Brown again. **Follow up** responds to you yeah you offer 3 options and I pick the middle one which was supposed to fix my problem but never did you huys did not even diagnose that problem correctly but just made assumptions maybe if someone would have actually inspected the problem instead of trying to pitch me more quotes after I paid you to fix the problem that you did nothing about hey we didn't do what we were supposed to do but here's another quote we promise if you pay a third time it will get done. Sound right to you

Nathan B is amazing! Great HVAC MAINTENANCE CHECK. He is so thorough and took pics of everything he checked.

Great experience with Roscoe Brown today. They were available same day and very professional. Nathan quickly diagnosed the issue, explained our options, and had us back up and running quickly. Thanks.

Nathan D was very professional and thorough! Definitely will ask for him again

Nathan did a great job finding the issue and getting our AC back up and running fast on a hot summer weekend

Our technician Rachael today was fantastic!! Extremely knowledgeable and professional. Very patient with me and willing to answer all my questions as well! People like this is why I have used Roscoe Brown for 20+ years!

Evan Barker was very professional with the service of my HVAC unit. My unit is 5 years old and I’ve never had any issues with my unit during this time thanks to their efficient maintenance crew. I recommend Evan and any of Roscoe Brown’s employees for your HVAC and plumbing needs.

We couldn’t be more grateful for Nathan and the incredible service he provided. He came out on short notice when one of our HVAC units suddenly went out, and from the moment he arrived, his professionalism and kindness were clear. Nathan not only diagnosed and fixed the issue quickly, but he also took the time to walk us through exactly what went wrong and gave us practical tips on how to prevent similar problems in the future. His knowledge and patience were truly appreciated. I highly recommend Nathan and Roscoe Brown to anyone in need of HVAC service—they are responsive, trustworthy, and genuinely care about their customers. Five stars all the way!

I’m disappointed to be updating my previous 5-star review. Roscoe Brown had been our go-to for heating and cooling, and our regular technician, Nathan D., has always been fantastic. He’s professional, knowledgeable, and someone we’ve trusted for years. If this were just about him and his expertise, I’d still give him 5 stars. But during a visit a few months ago when Nathan wasn’t available, a different technician came out to fix a fan blade that had fallen off. The repair was poorly done. The blade wasn’t secured properly, which ended up bending the fan and damaging the motor. What should have been a simple fix turned into a much more serious issue because of careless work. Something we found out today when another technician came in to assess. What made things worse was the customer service. When we called to explain the problem, the schedulers didn’t seem to care at all. No apology, no urgency, no effort to make things right. When your A/C isn’t working in 80-degree weather, being told you’ll have to wait until the next day is unacceptable. We ended up calling Donelson Air, and they had someone at our house within the hour. That kind of responsiveness and customer care made a big difference. While we appreciate the work Nathan has done in the past, this recent experience has changed our view of Roscoe Brown as a company. We will no longer use them from here on out since there service seems to be a hit or miss. There needs to be more consistency across the board in both workmanship and customer service.

This morning, Roscoe Brown dispatched Rachael to my residence to perform my spring HVAC maintenance. She executed her duties with exceptional proficiency, replacing all my filters and maintaining both my outdoor and attic units. Notably, she identified a leak in the attic unit, which I am immensely grateful for as it could have resulted in substantial complications later in the summer. It is refreshing to encounter a woman who embodies timeliness, professionalism, and expertise in HVAC units, particularly in a field that is often stereotypically associated with men. Roscoe Brown deserves commendation for hiring women to undertake tasks beyond administrative responsibilities.

Rachael with Roscoe Brown was great! She did an excellent job with my A/C maintenance. She was diligent about making sure the unit was operating as smoothly as possible! A+ technician! P.S. The one constructive criticism I have of R.B. would be that they start giving a time window for appointments.

First of all when I called to make appointment I talked to Angie who was a sweetheart ! Sooo nice ! Very informative! The guy that came to fix the problem , Brandon , was sooo nice & helpful . Easy to talk to ! Did a great job and explained things great so we could easily understand ! Great job both of them !

I always get great service from the Roscoe Brown team. Nolan was my most recent technician and was professional, knowledgeable, and personable.

Nathan B and Evan came out for a maintenance check and did a great job. Thank you!

Service Tech, Dylan Vega, did my Spring 2025 service and I could not be happier. He did a great job and I would not hesitate to have him back for my Fall maintenance. He made a few suggestions that I am considering, but no high pressure sales technique.

Very happy that Dylan Bega did an excellent job on our by annual maintenance of our air conditioning system. We felt we were in good hands having Dylan as our service tech. Thank you, Roscoe Brown for providing us with an excellent service person as Dylan.

Roscoe Brown always does a great job on keeping our unit running but our tech Nathan Bystrom was especially thorough this time and made some very helpful suggestions. Great service!

Had another great experience with Roscoe Brown and NathanD. Always find time for me and figure out the issues!

I want to acknowledge the exceptional work of Roscoe Brown HVAC technician, Rachel, on a recent visit. We are very grateful for her doing everything possible to rule out what might have been causing the issue. This girl is committed to doing right by the customers of Roscoe Brown. Thank you, Rachel.

First Class in every way. Nathan was our tech. He was technically very savvy, kind, fully explained every step of his work. Arrived on time, did his stuff, and helped us feel very comfortable. We signed up for their twice a year check up. (Oh, yeah, we are not afraid to complain).

Josh was the most caring and knowledgeable professional I've ever worked with over many years and multiple properties. He legitimately cared about my needs and explained my options in a way that I could understand without feeling pressured. Highly recommend this man and his company! Edit: Josh left and now I am disappointed.

I recently had my home serviced by Roscoe Brown and I will say I was very pleased with their customer service and their in depth work in my neighborhood. They found issues that have been a problem for many of my neighbors since we moved in and also gave some useful tips to help avoid further issues in the future. I was very pleased with Henry Brown and Jamie Jarrett's work and customer service. I most definitely would use them again and request these guys again as well. Thank you for your exceptional service.

I love working with this company! I’ve used them for 3 years now and their pricing and service are always great! They don’t hard sales pitch you, show you how everything works and answer all your questions. I’ve had Nathan be my tech a few times and he is amazing at his job!

I had Nathan come out to follow up as a second opinion for our two HVAC units that another company said needed replacing. Nathan was able to diagnose the problem and fix it for a more than reasonable price. He took the time to answer the questions that I had and was very helpful. I cannot stress enough how nice it was it was to have someone deal with us in an honest and informative way. I have used Roscoe Brown multiple times now and the experience has been great.

My technician, Matthew Hunsinger, serviced my home today in regards to a plumbing issue. Matthew talked with my grandmother the entire visit while he was working and was over and beyond kind. I would 110% recommend Matthew to anyone needing plumbing service. Matthew, thank you for your kindness, positive attitude, and great customer service—you are so appreciated!

I just love Roscoe Brown! One of their techs, Ben Fraser, was so polite when I saw him and he got the job done super well!! 10/10 would recommend!!!

I am always so happy to see Nathan arrive to take care of my residents. I know that the issue is taken care of and they are treated with respect.

Josh was excellent. Friendly, timely, knowledgable and very helpful even beyond what was needed for just a maintenence visit. I highly recommend their services.

Mikey Tidwell was the most polite and efficient technician my wife and I ever encountered. In distress my wife called when our air when @730pm. He was there by 845pm and put in a new capacitor and had us cool by 930pm. Thank you for a goodnight sleep and a professional tech in need of a raise.

Love this company. Nathan comes out every 6 months for our HVAC maintenance, and it is great to have someone consistent. He is thorough and knows his stuff.

Roscoe Brown Heating,Cooling and Plumbing is the BEST. I have referred Roscoe Brown to my friends and they said they were glad I did. Josh thank you for coming out and servicing my unit. I give five stars to Roscoe Brown.

Ryan and Nathan were super helpful from start to finish. Did an exceptional job on my air duct! Communication was thorough and thoughtful. They went above and beyond! Thank you.

This review is on behalf of my friend Linda Steele in Hermitage Tn. Her air conditioning went out Saturday, so she called Roscoe Brown today. They arrived in 20 minutes and fixed the issue. The service charge was far less than she thought and now they have a cool house thanks to Josh and Roscoe Brown👍

Had our HVAC system repaired and serviced by Mikey Tidwell today. Thanks to Roscoe Brown for sending the best technician. The unit is running like new again. Sincere thanks to everyone at Roscoe Brown.

They're my go-to company for anything related to HVAC. Nathan was my technician and he walked me through all the possible issues and solutions and fixed the issue I was having with my unit.

My heat went out and Roscoe Brown was available to come check it out the same day. Excellent customer service from the minute I placed the call (Lori) to the technician that arrived at my door. Many thanks to David Y for his expertise and his friendliness and getting the heat fixed in my home!

Sean Maynard and his co-worker Christian were amazing! They came in the house and got right to work and could not have been more polite. They got the job finished faster than I expected and explained the new system to be with great detail. I give these guys a 10 out of 10!

RB installed two HVACs in my home. When you pay a premium price, it's reasonable to expect at least decent service...RB misses the mark. I wish I had gone with a different company. It took them ~10 visits (no exaggeration) to select and locate a thermostat so that we could regulate the air temp in our upstairs. In each case, I had to wait for the tech to come on their schedule...not mine...so these return visits are very disruptive. When they mess something up, they should come fix it when the customer is available...not when they are free. No apologies from the company for the associated hassles. For the second unit, they have been out 5 times...with 3 visits related to a small pump that is making a bunch of noise. Same scheduling issues. As it stands, RB cant tell in their system whether the issue has been fixed. I asked for a call from mgmt and did not receive one. I also called in with a warranty related question and never received a reply. Poor experience and value all around. Wish I could take a mulligan and use someone else.

Customer service is not dead, and the kind folks at Roscoe Brown are a wonderful example. Everyone from the call center folks to the technicians are kind, courteous and professional. They provide honest feedback on service, and don't pressure you into anything you don't need. I recently had some hot water heater services provided and Mabry went above and beyond to make sure I was happy. His professionalism and kindness made a tough situation better, and in the end I am super happy with my new water heater. If you're looking for a team to help you with HVAC or Plumbing, I'd make a call to these fine folks.

Roscoe Brown renewed my faith in GREAT customer service from the beginning to the end. Courteous, caring, professional AND our furnace was actually FIXED. Our technician, Nathan, went above and beyond to ensure the job was done correctly. Thank you is not enough to express our gratitude!

Amazing experience with Dylan & Dylan from Roscoe Brown! Fast, friendly, and professional. Will definitely be calling again for our future plumbing needs. Thank You!

Nathan came out and helped us twice; extremely professional and knowledgeable and willing to teach. Will definitely use them again

We recently had our fall check-up on our split units. Will came out and checked the outside units and did his full exam of them even though it was beginning to get dark and was raining. He flushed out our upstairs unit and inspected it and advised us about using strips in the system to keep the water flowing outside and not clogging up the drains. Although he did not have the strips, a service person came out the following work day and installed the strips without charging us an additional service call fee. Will also went into our crawl space and reattached a piece of ductwork that had come away from the vent, Will was very considerate of our space and acted in a professional manner. He apprised us of any additional costs (the strips and attaching the ductwork) before he did the work. We have been customers of Roscoe Brown for several years and we have found them to always be professional, courteous and fair in their pricing.

There are not enough kind words to say about Roscoe Brown. I especially want to THANK Josh the technician that came out. In a time of feeling defeated this company provided the BEST customer service ever! Thank you guys!

We had our entire HVAC system installed 10 years ago. They did a great job. We've used them now for that long. We met Nathan for a repair recently and he was WONDERFUL! Because of him, we will continue to use Roscoe Brown.

Plumbing repair was outstanding and cost much less than expected. Highly recommend Roscoe Brown for all home repair needs.

WOW! Josh G. Arrived promptly, and provided service with a smile. He was extremely knowledgeable, and left no mess behind from his service! How thrilled you must be to have such an outstanding employee!! Ask for Josh G!

Josh G. Arrived on time, was friendly and professional! He fixed our AC unit and now it’s good as new!

If I could give more than 5 stars I would! Josh G is the most polite technician I have ever worked with. He was extremely informative and professional!

You can not go wrong with Roscoe Brown Tech Josh G. He was very informative. He was polite and professional, but not in a know it all way. He answered all my questions. He took the time even though he was at my neighbors for his unit being broken down. We had been discussing what was wrong with his unit all day. Call you won't regret it.

Nathan serviced our AC unit yesterday and was great to work with! Knowledgeable and worked around a tough AC location. Would absolutely recommend!

Jack C performed my semi annual maintenance on my HVAC units this past Tuesday and I couldn't be happier with Roscoe Brown and Jack C. Jack was professional, friendly and thorough. He also tolerated my two pups who have no regard for personal space, LOL! I have used Roscoe Brown for several years now and always receive stellar service. I highly recommend Rosco Brown for all your HVAC needs. They are honest and reputable. They employees are very friendly and knowledgeable too. THANK YOU Roscoe Brown and Jack!!

Nathan was wonderful! He checked everything!! We've scheduled him to come back for repairs. He was a delightful person to talk with and very thorough. Thank you Nathan.

Nathan Dingess worked on our air conditioning system today. He was very knowledgeable and friendly. We will certainly ask for him if we need future service.

Nathan D arrived on time, and he was pleasant, knowledgeable, and experienced, educating me on my system and providing thorough service. This was my first experience using Roscoe Brown HVAC, and I am very pleased. I felt confident in his work and will definitely use them again. The company was recommended by a friend, and I was not disappointed.

Joshua came to my house and installed a washer machine drain, sump pump and fixed a few leaks on a house that we had just bought that a previous company had messed up before we moved in. He went above and beyond for us and did a fabulous job, was very professional and tedious with his work, he double checked things multiple times, fabulous company and workmanship! They have my business for good!

We lost heat in Nashville home during the extreme cold weather around Christmas. Gerges came out to our home on Christmas Eve. He listened to our explanation of what was going on with the heating system, and after a quick inspection, diagnosed the problem very quickly. Only took Gerges about 20 mins to fix the issue and return heat to our home! ddd was professional, knowledgeable, respectful, and explained everything he was doing with us (we have no HVAC knowledge). Gerges really made this transaction enjoyable and made us glad we chose Roscoe Brown.

My family has been a customer of Roscoe Brown for several years. Josh has been our technician for the second time now. He is professional, courteous, and honest. I feel at ease with his presence in my home. I will ask for Josh the next time I need an AC/Heating repair! Thanks Roscoe Brown and Josh!

Josh Guthrie / Service Tech. visited my home for a update on my 2 units (Air - Heat) and was very professional in going over the problems that each unit has experienced. My needs are for replacements. Thanks Josh Guthrie and Roscoe Brown for all your help.

Josh Guthrie Service Technician did an incredible job repairing our AC on a Sunday. He was so through that he found a leak and came back on Tuesday to complete a repair that would have caused problems in the future. He was great at explaining what needed to be done, he was on time and very professional. We look forward to him returning in the fall for winter maintenance. Thank you, Josh for service that went beyond the norm! We really appreciate you!

I had an HVAC unit go down in 90+ degree weather at one of our rentals. We called Roscoe Brown and the dispatcher Denise responded immediately. She sent a great tech Ryan Mullins out and they got the problem sorted within just a few hours. In a day where quick and friendly service is rare - it was nice to deal with both Denise and Ryan. Denise followed up afterwards and my residents even commented on how professional and cool Ryan was. I agree. Really means alot to be able to take care of of my good residents. Thanks so much for saving their weekend.

Our AC unit quit blowing cold air yesterday. Called Roscoe Brown and they came next day and fixed it quickly. Josh Guthrie the technician was very nice and listened to me describe the issue and immediately correctly guessed the issue and fixed it right up. Had air less than 30 minutes later. Great service.

Roscoe Brown is great! The are reliable, customer service is wonderful, and the techs are knowledgeable. Nathan, in particular, was very educational and walked me through everything he was doing. Highly recommend!

I hired this company for a gas line installation and they did a great job! They were quick, and did a professional job. I recommend this company. The management will always make sure you're satisfied with the job they done. Great company! Thank you so much guys.

Our heat went out in the middle of the night & we woke up to the house being 55°. Roscoe sent out a tech Monday afternoon who determined the problem fairly quickly, but the part was on back order & was going to take 5-7 days. They were diligent about finding the part so we weren’t in a freezing house with a newborn, & were able to find a part & make the repair Thursday afternoon. Our tech Nathan was professional & friendly, & was even looking for space heaters for us in case the part wasn’t found quickly. He was really great, communicated efficiently, & genuinely wanted to help us any way he could, going above & beyond.

Roscoe Brown installed a new Carrier HVAC unit in my home, and had the entire job finished and running in one day! I was replacing an old 23 year old system with their 16 SEER higher efficiency unit. The service was excellent, fast and the technicians were first class. I liked the fact they are not a super huge corp, but a medium size company that cares about the client, wants to do a good job and keep you/me as a client long range. I've now called them three times for other projects on insulation, etc, and each call was handled very well. I can highly recommend this company and will continue to use them in the future. They work out of Murfreesboro, but also have a location in the Nashville area.

LOVE this company. I have used them for plumbing issues as well as HVAC. They have come out promptly in the winter when the roads were completely iced over, fixed a thermostat we installed wrong, strapped all the pipes in the attic, yearly HVAC maint, unclogged a drain. They always make great recommendations and helpful tips on keeping everything working properly. Nathan came out today for yearly heating maintenance. Answered all my questions, offered some tips, and was able to add some extra installs same day. I recommend this company to everyone.

Josh has been honest in his assessment of our HVAC problems. Issues were resolved without unnecessary expenses or delay. During a previous visit, he identified an applicable warranty which reduced the repair cost. Today, he was able to quickly identify and solve our unit's problem at an affordable cost.

This week Roscoe Brown Company installed our 3.5 ton air conditioner. The installers were here from 9:30 until 6:30 working extra hard because the location of the install was a challenge. My husband and I were very pleased to have cool air when they left. The next day I received a call from Chris Filyaw, the Install Manager, who said that he had come out to check on the work and felt that aesthetically it did not meet Roscoe Brown's standards! He and his team - Christopher Jeffery, Lead installer, and Cody Woodall, install helper, reworked the final steps to make sure it looked right. We are so impressed with their standards and care. We highly recommend Roscoe Brown Company for any air conditioning work that is needed. Thanks again to all! Loretta and Ed Saff

This company gets 5 star rating, from the initial visit to discuss install of HVAC, through the day of installation, the staff was professional, answered questions, left my property clean by removing all old materials. They arrived earlier than expected and started the job immediately. I recommend Roscoe Brown for jobs that you expect to be done efficiently, with professional workers Thank you (Roscoe Brown) Denise

We’ve been using Roscoe Brown for several years at our home in Brentwood for everything from maintenance to system replacement and are always impressed with the knowledgeable servicemen and overall quality of service, highly recommend.

After 13 years my A/C died ,Roscoe Brown took Good care of me, with a little help from his friends ! Kirk White (High Priest of Service Managers) Matt Tipton and sidekick Adva were the most professional techs that I have ever met! Very efficient , in and out in about 5 hours. I will use Roscoe Brown for the rest of my days ! Thanks a million, Terry Smith / Green Hills

They installed a new unit in my new house and it has never worked correctly. It has been worked on over a dozen times and is still not operating correctly. They do not seem to he able to find and fix the issue. I am very unsatisfied with them at this point.

Finally, an HONEST repair company! Ken, from Roscoe Brown did a great job. He answered all my questions, gave me direct answers, and was both fair and honest. Can't ask for more! Rosco Brown is now my go to HVAC company.

We have been using Roscoe Brown for nearly 40 years for hvac needs and for plumbing needs since they added that business. They have provided consistently good service, are responsive and trustworthy. Nathan did a great job on tankless water heater maintenance, sink installation and provided input on several other related issues. He is a good representative of the company.

Their office messaged me literally seconds after I had sent an e-mail explaining the issues I was having with my heat and set up an appointment to have a technician out by the following morning. Joseph Henry called me the next morning, showed up promptly, was incredibly courteous and had my unit running properly in no time. Lifesavers on this cold Tennessee morning.

Bob C. was my Tech and he was friendly, professional and was able to pinpoint the trouble within 5 minutes of arriving at the house. Very happy with the service and pricing was competitive.

RB installed a new Carrier 2T HVAC at our residence on November 5th, 2020. The quality of the work was outstanding - the 2 installers Kevin (?) and his mate (?) were here for most of the day. They were polite, and efficient, and communicated very well with explanations. They assisted as well in the setup of the new Honeywell WIFI Vision 8000 thermostat (cost as much as an iPad). There were 2 small tasks unfinished when they left, and promised they would be dealt with expeditiously. And they were done the next day. Plumber (Name? missing) relocated a drain line, and Joseph Henry capped a vent. And the RB price for this system was superior to any other quote I received. They exceeded my expectations.

Joseph D Henry (technician) came out to my place in Spring Hill today. Didn’t charge me an arm/leg, and was super intelligent about explaining how HVAC works and issues to avoid. I would say these folks hire good people. My neighbor also uses them and praises them. Recommend this company for sure.

After dealing with several other companies, it was an absolute pleasure having Bob C. from Roscoe Brown install our new tankless water heater. Company was great with scheduling, provided clear and detailed estimates, and completed the work quickly and courteously. Definitely would use their services again!

Josh is very professional and kind. He always does quality work and doesn’t try to up sell parts I don’t need. I’ve been using Roscoe Brown since 1996 and I can always depend on quality work at a fair price. Thanks Josh!

Tommy Miller was incredibly thorough and precise when preparing a quote for a new unit and ducting for my house. Incredibly kind an honest. Would highly recommend.

First time using this company and it was great. Josh G was our technician and he was kind and informative. He was able to address and fix the issue within 10 minutes! Very happy with this service and we will continues to use it.

Scheduled a seasonal maintenance check-up on my AC system- phone rep was very pleasant and helpful. Tech Joshua showed up on time and was very efficient and helpful in answering my many questions.regarding my older, yet new to me, HVAC system.

I had tornado damage to plumbing. A tech from RB came out early on the first to give me an estimate. He said he would have written estimate emailed to me. I called on the second letting them know I have not received it. The rep said she saw some estimates. She confirmed my email. Still have not received anything. They must not need the work. To be cont.....

Roscoe Brown out of Murfreesboro, TN came out to our house to replace all of our plumbing (hot & cold, not drain) after we had a line freeze and bust due to its location under the soffit. They did all this work about 2 years ago and we're still dealing with the issues that they left us with! We paid them over $3,000 for them to redo all of our supply plumbing, but the issue is they didn't redo all of it! ::Negative:: --After they finally "finished their work" we had to call them back 2-3 times because 1 time there was a line leaking, the other time because they forgot to redo the plumbing underneath the kitchen sink, another time was because they forgot to hook the water back up to the refrigerator.. They straight up forgot to put a line there. After all of this, there was STILL more stuff that they didn't fix properly or forgot, but my fiancé decided to do it himself because we got tired of having to call them back and them wasting our time. My fiancé had to buy a new water line for the refrigerator because after their work, they didn't verify to make sure it wouldn't leak. It leaked. So my fiancé fixed it. NOW, because the valves on the washer were old and leaking, he's having to replace the valves and parts of the pex because they left old cpvc there. We've had to spend close to $50 and our time.. after paying them $3k to do their job! --The original appointment had to be rescheduled because they forgot! --We left them over 7 gallons of water so they could use the bathroom since the water was shut off and they used every single bit of it and clogged our toilet and then didn't let us know that it was clogged. Were having to deal with this 2 years later. It's been a headache. We would not recommend them to anyone, and would never let them back into our home. ::Positive:: We were grateful that they were able to come out to our house at the time when we had no water because everyone else was booked up/busy. Otherwise it would be 1 star.

I was very happy with the service I received, Josh Guthrie, was very helpful and explain and answered all my questions, so glad I called Roscoe Brown to address my heating issues.

We were happy to find an HVAC company that is hands on and feel fortunate that our contact was so responsive. Chris F. and his team were exceptional and take pride in their work. This is a review that is so well deserved. Roscoe Brown HVAC is a keeper. Thank you!

I've used Roscoe Brown for many years. Always felt like they treated me right. Had scheduled service call yesterday; Quentan Anderson was the technician. He was great, took his time to explain things, waited on me patiently as I work from home. and made sure everything was taken care of. Nice job!

HVAC unit shut off Friday evening. Put in a call to these guys Saturday. Within a couple of hours, Lee Mayhugh arrived. 15 minutes later our problem was diagnosed. He came back Sunday and within an hour we were up and running again. Lee was extremely knowledgeable , professional, kind and considerate. This company installed our unit in 2016 and to say that they stand behind their work and that they believe in treating their customers right is an understatement. They go beyond that!! Thanks Lee for representing this company with the highest of standard. We would highly recommend these guys to anyone !!!

STAY AWAY!! If there were a 0 star option, I would use it. Roscoe Brown installed an HVAC Unit in November. In May, the unit failed. They sent someone out to fix it and they found a part that was installed correctly and another that wasn't installed at all. They fixed it and the unit began working - for 3 days. Clearly the unit was installed incorrectly. When it failed again, they came back out and explained that someone had put an anti-leak agent in the HVAC unit, which voided the warranty. They failed to take any responsibility for the poorly-installed HVAC unit, which had already exhibited other problems (parts missing, faulty parts). They refused to fix it, claiming that it was no longer under warranty. The manager I spoke to yelled at me several times during our 35 minute phone call, in which he continually tried to pass responsibility off to some other service provider. No one else has serviced the unit. DO NOT use Roscoe Brown under any circumstances. Bad management, bad customer service, bad products.

Thanks Roscoe Brown! My old heat pump started freezing up this summer. I initially called Hiller, and they told me it was shot & tried to sell me a new unit, without offering any kind of a worthy explanation. So, I decided to have Roscoe Brown give me a second opinion. The technician, Sam, came over & walked me through everything, and then got my system up and running again for a couple hundred bucks. He was thorough in explaining the pros and cons of fixing vs replacing, so I was able to make an educated decision about my own unit (and budget)...what a concept!! I’ll be calling Roscoe Brown again when this unit finally needs replacement. I don’t mind giving business to an honest company. Thanks again!

I've been a loyal Roscoe Brown customer since building our first home in 1992 in Murfreesboro. When we bought an existing home in Nashville in 2005, we continued using Roscoe Brown to service the existing units. We recently replaced 2- 20 year old units. The sales, installation and follow up process was amazing and exceeded our expectations. They installed both units in one day to accommodate the arrival of out of town guests. We cannot get over the difference in the efficiency of the new units and love the smart thermostats. Thank you Roscoe Brown and your entire team.

So happy I found this company. My HVAC went out and I got 3 other bids. All recommended new units ranging from $6 to 12 thousand. Michael the tech spent 3 hours simply cleaning my unit, reattaching a loose connection, and replacing the board. Done for $549.00. Its wonderful to see some old fashioned integrity in work still. Thank you!!!!

I've tried several plumbers in the area over four years and nothing beats my experience with Roscoe Brown plumbing. Frankie and Nigel were the two that came out and they were professional and incredibly nice. I was given honest advice and honest work. I had a leak and they rushed to fix it for a first time customer! I have finally found a plumber that I trust and will always call.

I cannot say enough good things about this company. I had a new AC unit installed in my condo from Roscoe Brown around the end of last year and they gave me a better price than the other quotes I got. Since then, I have had a couple of small issues, and Mike came out out and fixed my problems. He was extremely professional and walked me through what he was doing each time. I would recommend this company to anyone!

After calling around six different plumbers in town who didn't have availability for up to a week and some super pricey estimates for a clogged drain, Roscoe Brown got a tech out to us within an hour of our initial phone call. He had the drain fixed within 30 minutes, gave us tips to keep it clear, and was super professional and friendly. Thanks for saving us from a week without a dishwasher or sink! Will definitely use y'all in the future.

Had to use Roscoe Brown for a plumbing issue to replace water valve for a shower. The service call was $89 and the company would not provide any type of estimate over the phone. Upon plumber coming out, he quoted me a price of $702 to replace water valve. The service charge was not waived as part of them fixing the issue. Total bill to replace a water valve was $791. Highway robbery was a term that came to mind.