Donelson Air Service Experts

Our heat somehow ended up pretty much dying on us due to transformer problem we called them out and they came within a few hours after we called. Mr. Jack came to our rescue and figured out what was wrong and got our heat back on. Our house got down to 57 degrees it was terrible, Thank yall so much for being there for me and my family when we needed you the most!

Jeremy came out yesterday and helped us with our HVAC unit. He was helpful and explained the problem clearly and how to maintain it in the future. Great service.

This company has kept my hvac running perfectly for the past 6 years. Always professional and easy to talk to. Efrain was the technician today and he was great.

They are quick providing service, even in the midst of a huge winter storm, and Efrain did a great job explaining everything and helped to educate me about the unit. So far, they’ve been reliable, helpful, and have reasonable costs, and I’m satisfied with their service.

Brandon was lovely. Great communication and calm demeanor. Fixed all my issues quick and had a lovely time chatting. Thank for you help

Auston was great! He was professional, on time and extremely knowledgeable. He explained clearly the issue at hand as well as fixed it.

Austin was our guy today! He spent several hours in our apartment trying several different things to ensure our heat was working. Super friendly. 10/10!!

Ty and Q were awesome to work with. They were super professional, but also very very friendly. Came in and got to work right away and also were very open to educating me about what the issue was and how to try to prevent it in the future. Super nice guys 10/10 recommend. Fixed heating/ac combined unit after major poweroutage ice storm.

Auston was amazing!! He was very friendly, efficient and knowledgeable. He was able to fix my heat in the blink of an eye. So grateful that he came out during this frigid winter weather. Thank you Auston! :D

Auston is a Great employee, super helpful and nice. Gave us a lot of tips and knowledge as to what was going on. If I have any more issue I would love for him to come back out here to assist me.

Thank you Christopher for exceptional customer service. I appreciate your diligence and transparency when you explained the specific issues with my HVAC unit. You are the reason why I trust contractors again. 😊

I had a technician and a sales rep come out to see why my heat wasn’t kicking on. The only fancy word the sales rep knew was “capacitor” which he repeated 30 times as he told me I needed to spend $15,000 new unit. He also tried to scam me on a $250/month “maintenance” program the offer. Thankfully my grandad taught me to always get a second opinion and it saved me $14,700. That’s right, $300 later my heat was fixed and has been running great for the last two months. I’ve waited to write this incase they were in fact telling the truth. But nope. Not to mention the trusted technician I used said IF I needed to get a new unit he would install one for around $8k. Way better. Don’t fall into the traps people, get a second opinion. These people are rolling in your dough

Austen was very pleasant, highly conscientious, and extremely thorough. He provided pictures of everything he addressed, and gave helpful tips to maximize the life of the central unit. He was a pleasure to meet!

HVAC stopped working and they came out the same day. The old unit needed to be replaced and the sales guy was very thorough with options for costs. I chose to do the “leasing” option which works for me as it’s worry free and I got the best equipment. They came the next day to install it. It took about 4 hours and I’m up and running. They left no mess and explained everything they did. I’m glad I chose Donelson Air for this service and I highly recommend them! Updated 1/23 - high grades for Chris and Nick who took care of an issue with the unit and helped me solve a split unit problem. Very responsive and helpful! A+ service.

John/Jack Gregory was amazing, listened to us and has been very helpful in figuring out what was going on with our heat. I’d like for him to be our tech whenever we make appointments in the future. Name on the account is Herman Keith.

Donelson Air Service Experts are the best. We are out of town trying to buy a home in Tn, Jeremey Springer and his team come out in one day notice and took great care of us! Donelson Air will be our GO TO people! Friendly and Knowledgeable.

Donelson Air Service Expects have always go above and beyond. Whether it is a repair or yearly maintenance they are always the best. Efrain was thorough in going over what he did and showed pictures of the tests he did. I recommend Donelson Air for all HVAC services and be sure to ask for Efrain- he knows his business.

Our service rep Steven was able to diagnose the issues with my water heater and made recommendations for repair. He thoroughly explained the problems and why the repairs were needed. After retrieving the parts he was able to complete the repairs quickly and as explained. He was a consummate professional - I highly recommend Steven and Donelson Heat and Air for your HVAC and / or plumbing service needs! 😊

Steven was great and super great. Showed up right on time and had the drains opened back up and flowing quickly. Very knowledgeable and friendly explained everything and answered all my questions!

Nick and Chris were both prompt, friendly and knowledgeable. In the almost 30 years I've been with Donelson Air service, their tech have always provided great maintenance and service twice a year.

Highly recommend!! I came home from a trip and my heat was out. It was very late in the day, I called and from the time I called to having it repaired was less than 2 hours! Michael W was absolutely incredible, so kind and knowledgeable. Such a great experience I also signed up for their yearly inspection plan!! Thank you!!

Jeremy was great. He was able to identify the issue (even though it wasn’t within his scope of service skills) and recommend the next steps we needed to take to remedy it. Very friendly and professional.

Steven was awesome! He’s friendly and professional! He completed his work exponentially and he earned a 5-Star rating!

They were able to quickly diagnose the root cause of our HVAC issues and provide a solution to fix it. Other HVAC companies we used did not provide the correct root cause. We did not have enough airflow through our exchange for the size of unit we had. They did a great job adding the addition exchange. Unfortunately, after relying on other HVAC companies, our older unit had issues the following year [not related to work they performed]. We opted to let them replace the unit and they used a Lennox HVAC. Since we decided to use their lease program, we are not responsible for issues or repairs that come up. We also do not have to change the filter anymore because they do that outside. It came with UV lights to help kill any mold. The new unit was installed back in 2022. The exchange work was done in 2021. I think this company provides a great service with knowledgeable technicians who competently perform their work. I think they are on the higher end of pricing but it is worth the extra for technicians that understand these systems and how to diagnose and provide relevant solutions to problems. The only reason I put 4 stars is because their communication regarding annual maintenence has been lacking since the new unit was installed. However, I think they are working on improving that. Aside from the communication disconnect, they are a great company.

Called in the afternoon and Jeremy came out that evening and fixed my problem. Professional and courteous service. Very happy. While Jeremy was here we scheduled my plumbing maintenance visit. Steven just performed that with the same professionalism. Arrived during scheduled time, called when he was on his way, was quick and efficient.

Steven came out and serviced our tankless water heater. He told me how often it needed to happen and showed me why he pulled the strainer. Very thorough, very professional. People like him are why I use Donelson.

Jack and Cory came out today for my 1 year check up on my HVAC! They were both amazing. Kind, professional and didn’t mind my dogs. Highly recommend Donelson Air!

Jose was very respectful of my home by covering his feet before entering. Very courteous and professional, check inside thermostat and out side AC/Heating unit. Additionally shared pictures of his finding after inspection was completed. Also made me aware of new service offered by Donaldson Air.

Brandon was friendly and knowledgeable. We discussed ideas for improving air quality in our home. He was i formative and not pushy. He didn't try to sell me anything, while making me aware of services that were available. He even emailed me a quote for the services we discussed. His level of professionalism was top notch!

Steven came to do our regular plumbing maintenance inspection. He was friendly, thorough, and very knowledgeable. He even fixed a pump that had stopped working even though it was not on the list of checks for the maintenance visit. We are very satisfied with the service provided by Steven today!

Jack G. was our technician today and was everything we hoped he would be. Punctual, friendly, polite and he explained everything he did to our system and what in his opinion would help us prevent future issues and improve the lifespan of all the crucial parts. He was expedient, thorough and explained everything in layman’s terms so it was easy to understand. Perfect score as far as I’m concerned. Thanks, Jack!

Jeremy and Quentin came by to service our unit today. Gave great feedback on our needs and made recommendations for future needs. Happy they took the time to explain everything.

Jeremey and Matt arrived on time to conduct our annual furnace inspection. They provided notes on the system's condition accompanied by photos and took the time to debrief verbally and answer questions. We also discussed options to improve air quality, and I didn't feel pressured to make a decision immediately. They were courteous and professional.

We have used Donelson for years and it has changed significantly. We have had several issues and thousands of dollars worth of work done on a new unit (we bought from them) that was less than 6 years old. We just had a routine maintenance call and were told our compressor was going out (on a different unit) and we needed to replace that one as well (to the tune of $14k). I called a different company for a second opinion today who came out and said there was too much Freon in the unit (by a lot - despite being marked as "normal" on their visit yesterday), and after removing Freon back into normal range, the unit was charging and working correctly, with no signs of the compressor "going out." Originally, we felt that we were receiving honest and reliable service; however, it hasn't felt that way in several years. Will never use this company again.

Jeremy and Matt were great. Very efficient and good at explaining system needs without pushing anything I said I couldn’t do. Thank you guys! Glad to have been a member here for a while.

Brandon was efficient and on time. Very professional, helpful and kind. They have an amazing tracking system to you can see exactly when they’ll arrive. Highly recommend!

Brandon came out and checked my system and gave me good advice to help with sounds from my system. Excellent rating for steven!! He is the best.

Had service with Mid-State Heating/Air for years. When owner retired and Donelson Air bought the business, we were slightly concerned that service would decline. Happy to say, that has not been the case. We have been very pleased with every technician who has completed the regular maintenance service, Edward Walker recently visited and did a thorough check and was very polite. Appreciate the service.

Drew was very knowledgeable and friendly. He explained the problems to me and then once again over the phone to my husband. He was very patient and nice. Will recommend to my friends.

Steven came out today and fixed a small issue with our water heater. He was fast, efficient, and extremely friendly. Wish we had more guys like him in the world!!

Steven was great! Very prompt, professional and knowledgeable! He had my water heater working in just a few minutes! Thank you! AND this was on Christmas Eve, he had a great attitude and provided amazing customer service. I highly recommend the Advantage Plan, it is great for any out of the blue always happens on a holiday breakdowns that require a service call.

This is the first time in my life that I have gone”Karen mode” but I feel this company had pushed me to my boundaries and I hope my testament hopefully makes sure others don’t experience what my family did. Donelson Air is an incredibly unprofessional company in my opinion. In their quality of work and in the way they handle the consequences of that work. in 2022 they installed an HVAC unit in my townhouse which we purchased in 2023. Unbeknownst to me, this was installed in the most cheap fashion possible. Sadly, this was never caught in an inspection. This caused a mold problem in my home which damaged our place and caused $10k plus in damage. When I had two separate contractor/hvac pros come through, they both looked at the work that was done and verified it was done cheaply and very poorly. It was estimated that we were losing 25% of our air as the duct work wasn’t even connected. I have a wife who is newly pregnant so this obviously concerned us majorly. When I attempted to get some accountability from the company was when this company went into a 0/10 company In my eyes. I tried I believe 12 times to speak to a manager or someone who could help us fix these issues. Crickets. Not only crickets and no phone calls from anyone who could help solve our problem, but every customer service person tried to argue with me and blame us. It has been a few months since this incident and I have clarity to know that this is a very poor company that does not stand on the quality of their work. Their work was shotty at best and even if it had been a mistake, I would expect a company that stands on high quality principles would help to make it right. There was literally no response from them and we basically got ghosted all while dealing with an insane mold problem with a pregnant spouse (all which was explained to them). Every time I drive by their office I think of how poor a company this place is. I hope people see this and that in some small way, they will make strides to be better or lose business. Probably nothing will happen, but I would expect nothing less from a company of such low caliber in my eyes

Brandon was great! Took care of both upstairs and downstairs units, explained everything, and was great to talk to as well. Would highly recommend.

Donelson heat @air do a great job we use the 2 times a year service. Jack the service tech was very nice and went over everything he did today and is respectable of our property. 12/16/25.

Brandon did an excellent job. He was quick and efficient and explained what he was doing. Brandon was also very friendly. He was a bright spot in my day

Jack came out to do our scheduled service interval for the advantage program. He called ahead, was on time, and completed the work quickly. Excellent service as we always get from Donelson Air!

Our service tech, William Reyes worked in cold weather installing a blower motor and doing periodic maintenance to our system. Will was so very pleasant and completed installation and service quickly and efficiently. Before leaving, he performed a thorough checkout to make sure the system was performing effectively. Will is such a pleasant technician and a pleasure to talk with. A real people person!

Jack came out to service our unit. He was courteous, friendly, and knowledgeable about everything. Was very considerate of our home and communicative about what he was doing. We appreciate his service!

Jack did a great job walking me through his findings and the maintenance we wanted to do to keep the air quality healthy in our home. Thank you for the extra care you took to make sure we are taking care of our HVAC system properly!! Merry Christmas 🎄

… another great heating inspection today by Cory Garcia and Abel (Jose) Cardozo. After they completed their inspection they explained their report and gave me suggestions to keep my equipment in good working order. I’ve kept Donelson Air under contract for many years and have never had a system failure whether heat or air.

🌟🌟🌟🌟🌟 🌟🌟🌟🌟🌟 I want to give a huge thank-you to Tech Jeremy, who came out to our home so late in the evening to check our HVAC system when it stopped working. He was incredibly professional, honest, and patient, and he truly brought us peace during a stressful moment. We were impressed by his knowledge and the care he put into explaining everything. Because of the excellent service we received, we will absolutely be signing up for the maintenance program. Thank you, Jeremy, for going above and beyond for us!

“You need a new HVAC unit” is not a fun thing to hear as a homeowner but let me tell you: if it means you get to hang out with Quentin from Donelson Air, it is actually great news!! In fact, it might be worth breaking or dismantling your HVAC unit just to have this experience. Q was personable, honest, and knowledgeable. He walked me through my options, listened to my needs and concerns, and troubleshot issues in real time. He also let my dog Ernie turn his coat into a bed (pictured). I thought about taking one star away because Ernie was absolutely devastated to have to give up the coat, but it was probably a good lesson in resilience for him.

I recently bought a home where the HVAC system was replaced in 2022, so it’s only about three years old. I always purchase a home warranty just in case. When temperatures dropped to 25–35°, my heat pump couldn’t get the house above 62°. The home warranty company sent Air Now Heat and Air, who diagnosed the problem as a faulty TXV valve and claimed it wasn’t installed properly. They submitted a $1,950 invoice to the warranty company for refrigerant and labor. The warranty denied the claim, saying it wasn’t normal wear and tear due to the supposed improper installation. So I found out who the original installer was and called them Joe from Donelson came out. He spent over an hour inspecting everything, found a stuck damper, manually adjusted it, fine-tuned the system, and only charged me the $100 service fee. He easily could have charged $600–$800 for the work he did, but he didn’t. Moral of the story: be careful, and ALWAYS get a second opinion especially on high-priced HVAC repairs. It can save you a lot of money and stress.

The tech that came out was courteous and friendly. He told me everything he was doing, showed me the problem, and is intending to fix it. He had to order the part and it would be fixed expeditiously. He was very intentional and professional with his work. My technician’s name was Efrain Mendez he was absolutely awesome. He came today with the part and fixed the problem. It’s nice and toasty and cozy right before Christmas. I would recommend him to everyone.

Our technician, Jack Gregory, came out for our tune up and was very timely, polite, and professional. We appreciated that he was straightforward about the issues he found and our options for addressing them. We felt that he was letting us make the decision about what to do rather than pushing us to buy a certain product or service. We are grateful to have his help keeping our HVAC running as colder weather approaches.

Donelson has come through for me, again! Austin is an amazing tech! After driving in horrible winter weather conditions, he got my home's heating service working right again so that I didn't have to be concerned about completely losing my heat altogether during these sub-freezing days. I'm grateful that they scheduled him & he came out on the same exact day. I'm so incredibly grateful for their immediate response to my home's heating issues and that I can rest each night assured that my home will stay warm during these freezing temps.

Our HVAC system went out and nick and ty came to the rescue! They were very helpful prompt service and courteous. Explained different options to us and help us find the best one to fit our needs. I really appreciate their assistance.

My tech, Kristopher Wright, arrived on time, checked all my equipment, recommended new UV bulbs which I agreed to purchase, and answered all my questions. I also bought my next 2 maintenance service visits. This company is not the cheapest, but has been dependable for the 30 years I’ve been in my home. Well done.

Not worth time and effort , will go back and fwd with time and appointment. Had scheduled appointment with them then next day it was canceled threw a text. I used otjer company that they bought out and honestly they were top notch since Donelson air took over it went down the drain . Customer service awful even after 2 members explain there is no chsrge since am a member supervisor said there is an 84$ fee then they will come and do a tune up. And their tune up is 20- 30 min and they are out they have never clean my outside coil or pipe drainage inside a garage and thats why my AC has failed and their tech gave me discount becuse he said honestly I can see it has not been done in year but our tech are supposed to flush it out each time. If you are looking for a reliable and honest company take your $ and yoir time somewhere else they are a joke . I canceled my service with them and got my $ refund for membership. Will never use them again.

Michael and Q came for a scheduled maintenance call and got my systems prepped for the winter. Great communication with scheduling and they arrived on time and with notice beforehand. This is a very well run outfit with reasonable pricing. Highly recommended.

Jeremy and Matt came out and did our maintenance. Did a wonderful job. Also would like to give a shout out to our technician Cody Gilbert and fellow technicians Dave and Evan on the great job of replacing our HVAC system, duct, and thermostat. Everything is running good. They were very knowledgeable and professional, explained everything and cleaned up afterwards. Thank you for the amazing job.

Steven did a fabulous job with installation of my new water heater. I have used Donelson Air for 35 + years but this was my first experience with the plumbing Division. Steven is the best and I’ll ask for him again. I sorry I took so long to call them for my plumbing needs.

Nick and Austin are fantastic! They came to my rescue when my gas heating unit broke. These gentlemen have been wonderful, kind and professional. I am grateful for the holiday rescue.

Brandon stood tall in the crisp Tennessee morning, his mullet catching the breeze like a flag of pure freedom as he rolled his HVAC service van into the customer’s driveway. Perched proudly on the roof rack was his trusted partner—a bald eagle named Merica, sporting a feathery mullet that matched Brandon’s own perfectly. The customer peeked through the blinds, whispering, “Honey… the HVAC guy brought an eagle with a mullet,” as Brandon stepped out, ready for a heating repair. Inside the cold attic, Brandon got straight to work. Merica strutted along the rafters like a patriotic supervisor, mullet feathers fluttering behind him. Brandon inspected the furnace and quickly spotted the problem—a bad flame sensor, just dead as a doornail. While Brandon removed the faulty part and installed a new one, Merica stood watch by the heat, screeching triumphantly every time Brandon tightened a screw like he was cheering him on. When Brandon hit the power switch, both man and eagle waited in silence as the burners ignited in a perfect blue flame. The furnace roared back to life, heat rushing through the home like a warm hug from Dolly Parton herself. The customer thanked Brandon, still staring at Merica like they’d just witnessed a legend. Merica swooped down and landed proudly on Brandon’s shoulder, their mullets dancing together in the warm airflow from the vent. “Another one done, partner,” Brandon said with a satisfied grin. And together, they walked back to the van—man and eagle, mullet and mullet—the most unstoppable, star-spangled heating repair team the South had ever known.

Made the day and time got a call on the way and was here in the time he said. went straight to work and was out of here in 30 minutes or less. Donaldson is a great team. Was glad they are able to come to Mt. Juliet as I had them in Nashville and always got your problem solved and was just plain nice and helpful. I highly recommend them to everyone. Ruth

I had an 8-12 pt with Donelson Air. today. lucky for me at 5 to 8 my tech called and said he was 5 mins away. service is first My tech, Efrain Mendez Menjivar, was here for my winter tune up. Excellent job and explained allot of things to me. He even showed me how to turn off my water, as I had asked him about that. I will ask for him again. I called the company after he left as its rare these days to get pleasant helpful and knowledgeable service and i wanted to make sure they knew how much i had appreciated his visit today.

Abel was great! He took time to assess what was going on with the system and was able to explain everything in a helpful way, as well as resolve what was going on. Very happy with my experience and will continue to work with them in the future!

Steven presented himself in a very professional manner and I appreciate his willingness to go the extra mile. I asked to reroute the water drain tube of the tankless water heater from the floor to the wash basin just adjacent to the unit. I never understood why it wasn't installed that way to begin with but was glad he was gladly willing to take care of it.

After returning from vacation, we found our upstairs heating not working! Donelson Air to the rescue! Kris came promptly and helped diagnose the issue. He was friendly and thorough, and took the time to explain what happened, and how he fixed it. Would give ten stars if I could!

We think Steven was one of the most proficient and expert plumbers we have ever had, he was so nice and friendly I'm sure you all already know that . We could really tell he loves his job and his employer. Thanks Donelson!

Outstanding Service from Our Plumbing and Air Technicians! I recently had the pleasure of working with two incredible service technicians, Steven and Austin , for some plumbing and air conditioning work at our home, and I couldn't be more impressed! From the moment they arrived, their professionalism and expertise were evident. They took the time to thoroughly assess our plumbing issues, explaining each step of the process in a way that was easy to understand. Their attention to detail was remarkable, and they tackled every problem with skill and efficiency. What truly stood out was their commitment to customer satisfaction. They worked tirelessly to ensure that everything was functioning perfectly before they left. Not only did they fix our plumbing, but they also made sure our air conditioning system was operating at peak performance. Both technicians were friendly, respectful, and went above and beyond to answer all of our questions. It’s clear that they take pride in their work, and it was a pleasure to have them in our home. I highly recommend donelson air services for any plumbing or HVAC needs. Thanks to Austin and Steven, we’re enjoying a comfortable and worry-free home again!

My HVAC unit that Donelson Air installed in 2018 went out when we woke up a week ago last Thursday morning. They responded by getting someone here the next afternoon before we were leaving town. Abel was very courteous, friendly, and quickly diagnosed the problem. He was very knowledgeable and thoroughly explained the problem and the part (capacitor) which had to be ordered but he took care of the situation while we were gone and kept us informed. We are very appreciatiative of Donelson's and Abel's response and service. Thank You !!!

Donelson was great. They came out to fix a broken thermostat in 2 hours after I called. Christopher Larson, our technician, was very informative, helpful, and enjoyable to talk to. Thanks again!

I called Donelson to come help me with my living room fireplace/furnace unit which wasn’t working. They specialize more in central HVAC units, so they weren’t able to help with my particular need. But their service was awesome, they were on time and proactively communicating about the visit. And then Q from their team even went out of his way to help me by recommending some good alternatives. He was a pro, and super helpful. If I ever gave a need with my HVAC, I’m calling these guys back.

Abel was able to come the same day I called for help when our HVAC unit went out! He quickly figured out what was wrong and included an email video for me. He followed up the next business day and was able to get the system back up and running within 30 min! He was kind, professional and very helpful.

Michael W. came out for maintenance, he was great, answered all of our questions about or HVAC, had some excellent suggestions and made the entire experience worthwhile. Great service and very knowledgeable. These people know how to cool you off and heat you up.

Called the office when our heat went out and they were able to look at it next day on a Saturday. Kris was thorough and provided honest recommendations. He updated me each day on part delivery and even stayed late to come install it the day it came in to get us taken care of. Definitely calling again if anything else comes up!

Steven Nichols came out for my scheduled maintenance for plumbing. I was still at work so he waited for me to get off work to perform the scheduled inspection, going above and beyond in my opinion. Everytime I call to speak to someone, who ever answers the phone is always nice and accommodating. Thank you!

Michael Williford was great! On time, very sweet to me and my dogs and efficient. He got the job done and was out in no time! Our unit was so dirty and he got it so clean so it works better for our family! Would highly recommend 😄

I scheduled an appointment online at 9 in the morning and got a same day appointment for between 4-8pm. Technician Chris Larson was here a little after 5. He was great. Totally professional yet also very friendly and personable. The perfect combination. He diagnosed and fixed the issue quickly. He double checked everything. And once finished, he took the time to discuss everything with me and also make me aware of potential future issues-without trying to sell me any unnecessary services or equipment. Chris is awesome, 10 out of 10. If I ever need any future service, I’ll be requesting him. Thanks again.

I can’t say enough good things about my recent experience with Donelson Air Service Experts. When I first called to schedule a repair, I was just hoping to get my old HVAC unit running again. Matt and Jeremey came out promptly, was very professional, and took the time to explain exactly what was going on with my system. Unfortunately, it turned out that a replacement was the best long-term solution—but Matt and Jeremey made sure I understood all of my options before making any decisions. From start to finish, the whole experience was stress-free thanks to their honesty, professionalism, and great communication. It’s not often you find a company that truly goes above and beyond for their customers, but Donelson Air Service Experts absolutely did. I highly recommend asking for Matt and Jeremey if you want top-notch service!

Our kitchen sink was draining slowly, would fill up with water when the washing machine was running, and would overflow if the dishwasher was on. We’d also randomly have overflow from the laundry room drain as well. (Pic with towel) Steven came earlier than anticipated and knocked it out of the park. We had multiple clogs in the pipes and he had to go back in a second time after testing if the first snake worked. Now our drain is working perfectly! Coming from a DIY Jill of all trades, I’m very happy with the service provided and will definitely have them back if any other plumbing needs arise. Specifically Steven!! ☺️

Brandon walked onto the job site with confidence and a mullet that could make even the 80s proud. The sun glinted off the perfectly feathered layers as he carried his tools, ready to tackle the task ahead. Everyone could tell right away that this wasn’t his first rodeo—he moved with the kind of calm precision that only comes from real experience. His easy grin and down-to-earth attitude set the tone for the day before he even picked up a wrench. Once he got started, it was all business. Brandon diagnosed the issue faster than anyone expected, explaining each step in a way that made sense to the rest of the crew. His work was clean, efficient, and solid—no shortcuts, no excuses. By the time he finished, the system was running smoother than it had in years. Even the toughest critics on site couldn’t help but nod in respect, impressed by his skill and professionalism. When he packed up his tools, there was no fanfare—just that signature mullet catching the wind as he walked back to his truck. The boss summed it up best: “That man came in and done a fantastic job.” And everyone agreed—Brandon wasn’t just good at what he did; he made the work look easy, leaving behind not just a job well done, but a legend in motion.

Matt and Q were excellent in getting me set up for my home's new water filter system. They answered all of my questions and addressed any concerns I had in the process, and then some! Appreciate their expertise and getting me exactly what I needed.

Steven took good care of my parents plumbing jobs from toilets, a new shower head, and hose bib installation. He also checked the water meter for possible leaks that may have led to high water bills. Great service!

Our experience with Donelson Air Service was great. They came and replaced our old Central Heat & Air unit with a new one and were polite and professional. The installation team was very considerate of our property was no mess left. The old HVAC system was removed and the new one was installed quickly and professionally.

Donelson Air Service Experts are at it again! Just had our HVAC serviced (10/13/2025) by a gentleman named Brandon. He arrived on time, he expressed a polite professional demeanor. It seems this company hires nothing but competent expertly trained technicians! We are so fortunate to have found such a trustworthy company!

Brandon did our maintenance service. He was courteous, very knowledgeable, honest & straight forward. No surprises added to service, unlike most other companies. Def a positive experience so far with Donelson & Brandon (as well as w/last tech who cleaned the system) on their HVAC maintenance plan!

Nice people and they generally do a good job but their rates are crazy expensive. Just had a warranty replacement done on my water heater and was just thinking it would be a few hundred dollars to swap out (the warranty didn’t cover labor) but I was very wrong. Over $1,000 to have them swap out the unit! I paid a little over $1500 for the whole unit and installation total just 5 years ago! Of course, the unit was broken so I didn’t have much of a choice to shop around. Ever since Mid State got absorbed by Donelson their prices have skyrocketed!

My experience was great! I scheduled a visit first thing Monday morning and they were promptly here by 8am. Chris Wright repaired my air unit and was very thorough in his explanation giving me the best options for the issue. He was very professional and we have had the best experience with Donelson Air on several occasions now. I signed up for yearly maintenance because of their consistent service and prompt responses every time.

I am giving this review 5 stars SOLELY based on the knowledge, performance, attention to detail, and professionalism of my service technician, Efrain. Efrain notified me when he was on the way to my home, provided an approximate arrival time and was there ahead of schedule. Efrain told me how long the appointment would take and was very thorough in the inspection of my attic unit, thermostat, and outdoor unit. He went over everything he did in detail afterwards to make sure I completely understood what took place and had no lingering questions. He even found an issue that was supposed to be repaired last year by a different technician (I will address that with management separately) and provided same day resolve for the issue. I would recommend anyone using this location of Donelson Air to request Efrain as your technician because you can tell that he is passionate about his work and prides himself on doing a great job while also making sure his customers are satisfied. .

Had home HVAC unit replaced and love it! Their guy Evan Gomez did a great job. He knew his stuff, was thorough, efficient, and friendly. He answered all of my questions and made sure I knew how everything worked. Bonus points for the clean-up! If you need HVAC work or info, get in touch with Donelson Air Service Experts.

We have been paying for a maintenance subscription from Donelson Air for a couple of years now. They've come out and done it a few times, everything has been fine. Yesterday they advised that we might want to replace a part that was out of spec, and since we've been having higher energy bills, we agreed. They left and we realized at 5:20 that our AC had not kicked on again since they left around midday. I called and was informed that they couldn't get anyone out that night, and couldn't get anyone out all day Thursday, or Friday morning. The next available appointment was Friday from 4-8, when we were supposed to be out of town to visit family. I went out and found they had left the fuse disconnected on top of the box. I googled and put it back in, but AC still wasn't kicking on, and I wasn't sure what was wrong and was afraid of killing our unit. I ended up calling Hiller, who came and got things turned back on at 8 AM on Thursday. I happily paid $90 for them to correct Donelson Air's mistake. I understand these things happen and sometimes steps are forgotten, but the lack of any kind of urgency to come out and fix their mistake really upset us. We sweated all night over something that was a 2 minute fix from someone who knew what they were doing. I have cancelled my maintenance contract and will not be using them again.

Steven was prompt and courteous. Performed our yearly plumbing inspection efficiently. Great service. Had Efrain come out same day as well to run a check on the A/C. Super great guy who took photos of all his work and talked through each step of our system.

Steven was amazing. We had a complicated drain line issue that required a complex resolution. Steven was able to lean on his vast knowledge and experience to resolve the issue in a timely and efficient manner. Steven exceeded our expectations and we would highly recommend him to anyone with a plumbing issue.

Steven Nichols just left the house and I wanted to publicly thank him for his thoroughness when dealing with my hot water issue. After inspecting all the plumbing systems we talked about a problem we were having and with some problem solving conversation he was able to fix the problem at the source. He was on time, he was courteous, friendly and knowledgeable. I would trust him should I ever have any other plumbing problems.

From the initial phone call requesting a technician, to completion, I was very impressed. Donelson Air sent Matt Clark and Drew Hall to look at my problem. They were both very professional, knowledgeable, and considerate of the situation. I had used Donelson Air many years ago when managing a small apartment complex and thought highly of their professionalism then. In my estimation, they are still a very professional and a well qualified company. I had a follow up to check everything over by Jason Markwell and Terry Stewart, his manager. Both were very pleasant, great sense of humor and again extremely knowledgeable. They left after a little critiquing and I am a very happy customer.

Steven Nichols installed a new hot water heater for us recently and he did an excellent job. He was very friendly and professional and we were very pleased with his work! I highly recommend Donelson Air Service Experts for all of your plumbing issues.

Steven did a great job on the water main that came into the house. Switched the PVC to copper and was able to stop the leak. Would highly recommend!

Steven was great, again. This was his second trip to our house. He helped us in an emergency situation last time and gave us water late on a Thursday night, for we had our of town guest coming that evening. Professional and great attitude and fun to chat with. We appreciate his hard work.