Terminix

Great service technician. He is very efficient and gives good summary of the work done.

Daniel does a great job or communicating and he’s very professional.

Called on two different days for a termite inspection and wdi report no call back either time. I had to call a third time just to be told the branch near me doesn't do those reports, and someone should've called me not good business ethics at all.

We had just closed on a new house when I realized that there was wood damage in the front door, door frame. My sister gave me Costa's number and when I reached out he was able to schedule us in for an inspection the very next day. We are in between homes, and states right now - remodeling this house, so this prompt response made a world of difference for us. I felt that his inspection of the home was thorough, robust, and he made a point to explain the importance of the various observations he saw. Terminex was able to come out later that week to kick off the treatment to the home giving us an immediate sense of relief.

Dependable knowledgeable crew. I know my home is protected by Terminix group

Everyone was friendly and passionate about ensuring they provided the best service possible. Bree is the greatest home inspector. She is passionate about educating people on what’s best for making your home energy efficient.

I always had a good experience with the service this company and Mr. Hamilton Russel is an amazing person always doing his job with dedication and knowledge.

Great service at my home + a very easy to use electronic portal to manage payments and scheduling, etc.

Zachary SALINAS was very friendly and knowledgeable and even took the time to point out the sapping on the wood beams in my attic that I was unaware of and even arranged to have a Terminix rep come out and look at the problem.

Jacob Becerra is a top professional. Communication and service always exceed expectations. He's such a kind and professional person! Always on time, always amazing. We've not had any problems with bugs or pests since we began this service. We could not be happier with the professionalism, quality, and cost of service. Thank you!

Zachary came and did the annual termite inspection and checked our bait stations. As always, he texted us before and after. Great service.

Excellent customer service and great team members who care about customers. I’m glad I called Terminix to help get rid of termites and critters. 2 thumps up!

The techs are good only when they come.<br>Terminix customer service and scheduling very poor.

Rip off, I paid them 435 dollars for them to come out three times in August and September. They haven’t been out since. Charged us for two months in October n November and they have never been to our house since September 18th. Didn’t pay bills and they turned us into a collection agency. 435 dollars for three visits, the last visit they only sprayed outside of house. The first clean out visit they screwed up the dates. Got completely ready and no one showed. Called them and they said we weren’t even scheduled. Told them to cancel services they talked us into trying them. Stay away

Please ask someone for a second opinion. They will up charge you an insane amount and then charge you for “maintenance” on a problem that did not exist in the first place. Literally disgusting.

Failed to honor contract. Did not spray the agreed-upon front/back yards. One month later, my yard has a major infestation of ants/spiders. Ineffective treatment and no response from the company. Very poor service.

Terminix has been my go to guys for pest control. I have the same tech every time and he knows my home and property well. I have one less worry in my life with Terminix taking care of me. They're consistent, caring, thorough, reliable and reasonable. I love my Terminix Family!

For initial service I found the cost reasonable. Darius, our technician, was professional and experienced. He assisted with determining our plan going forward.

Steph with Terminix is so great! He has been treating my home for a while. He is always on time and goes above and beyond with my service. Thank you Steph!

Steph does an excellent job. Since using Steph we have no issues with bugs... He is the most thorough , efficient , thoughtful and professional exterminator.

Stay FAR away from Terminix!<br>I’m a new homeowner and trusted Terminix because I thought they were a reputable company with years of experience. Big mistake. I paid an outrageous amount of money for a full exclusion, and the work they did was absolutely terrible.<br><br>I was told someone would come out weekly to check the traps and that by week two, the rat problem would be gone. It’s now been over a month, and every single week there are still rats being caught. I finally got so frustrated that I hired another pest control company for a second opinion, and they showed me just how bad of a job Terminix did they completely missed several openings and basically left my house exposed.<br><br>When I called Terminix to fix their mistakes, someone came out but barely did anything. They didn’t redo the bad work, and they completely stopped coming to check the traps. It’s now been four weeks with no follow-up, and I’m still catching rats.<br><br>I have a one-year warranty that means absolutely nothing because no one is taking accountability. I’ve spent so much money for zero results and constant stress. I regret ever calling them save yourself the headache and stay far, far away from Terminix!<br><br>Update: 11/12<br>This is yet another review about how terrible Terminix is! I just received a bill in the mail claiming I owe $2,500 for an exclusion, even though I went through financing and have proof that it was approved, along with a monthly payment plan. When I called to find out why I have a past-due balance when my payment isn’t even due yet, I got nothing but the runaround. They keep saying they’re “not sure” why the paperwork wasn’t filed correctly. Now, they’re threatening to send me to collections for something that’s completely their fault. This entire experience has been a nightmare just like I said in review above: RUN FAR AWAY FROM TERMINIX!

Great service! My Terminix tech was on time, professional, and thorough. They explained everything clearly and made sure all my concerns were handled. Very satisfied and highly recommend!

Excellent service. Punctuality, explanation and courtesy. Technician was great<br>Service received in 2nd house and everything was perfect. Patrick Warren is the best!<br>.

I had my annual termite inspection this morning and it was really nice to have John G do the inspection and go over everything with me. He did an excellent job and explained everything to me and even suggested some things to watch out for that could become a problem later. He had a great attitude and was on time. Thanks so much for the easy service call/inspection!

Scheduling of inspections is easy and quick. Technician is timely and communicates all results after inspection.

We recently had Terminix and another local provider quote dry wood termite spot and preventative treatment. The other company was cheaper, but we opted to stick with Terminix after the Sales Rep offered (in writing) a $500 refund off the quoted contract price, to be processed the day of the service appointment. Two weeks later, after chasing my refund near daily with different excuses, I am now writing this review and absolutely cannot recommend you give these guys your business. I've now been told I will receive an "email from the branch manager Monday", and that there are no notes in my file indicating the refund. I don't want an email, I want my $500 back as documented. Next stop the BBB, then Small Claims. It doesn't need to be this difficult...<br><br>Both the sales rep and the service technician that came to perform the work was very friendly and professional. This is clearly a management issue.

Had appointments for two separate annual inspections and both technicians did their job thoroughly. They both were professional and caring to answer my many questions.

I feel the technicians did a good job when they arrived. I appreciate 2 men being sent with ladders so the roof could be inspected. Terminix needs to work on appointment scheduling. I took away one star because my confirmed morning appointment was rescheduled to the end of the day with no communication. After waiting from 8 to 12, I did text the technician and reschedule for another day. Everyone is very nice from the techs to the main line phone people. Perhaps with better communication, dealing with the critters and pests invading my home would be less frustrating. Thanks for coming out and fixing my problem the first time I called and not making me schedule another follow up appointment. I did extend my exclusion contract after this appointment.

Definitely wish I could see more dead bugs around. The things they spray seem to make the bugs come out but I rarely see them dead. I need my yard free of bugs so I can enjoy my cigars in peace. Outside of that, the company is great and always responsive.

Filling out survey for Shirley Elliott- inspection completed on 10/10/2025. The terminix technician was polite and kind and a gentleman. Very professional

John from Terminix was fantastic! He inspected our home thoroughly and even suggested installing attic solar fans and upgrading our insulation, which we went ahead with. The crew did an amazing job, and I can already see about $45 off my electric bill each month. Really happy with the service — highly recommend John and Terminix!

Terminix has been our extermination company for 20 years. They do a good job.

Bad service<br>I am filing a formal complaint regarding the way your company handled my service.<br><br>When I first called, your employee did not clearly explain any contract terms, cancellation fees, or that I would be locked into a yearly service. I only requested a quote, not an agreement.<br><br>When your technician came to my home, I asked again about the price. Instead of giving me a clear answer, I was told to “call the account” to know how much I had to pay. This is completely unprofessional and shows that your company was not transparent from the beginning.

Drew Wise is great- we really appreciate him for keeping our home up to date on our service! Always on time and very professional!

Zach did a great and very detailed termite control service. Highly recommended!!!

Ariel did a superb job with the pest control today. He is very polite, professional and always take care of the issues that arise with our pest control issues.

Excellent service by Jacqulyn Hartnett. Very courteous & detail oriented. She goes the extra mile to see if we were having any issues since last visit.

Drew is great as usual. He deals with myself and husband off and on between treatments. Any issues we he is always able to resolve for us.

HORIIBLE service, they came out to fumigate for an ant issue I had inside and outside. The issue continued until my husband took to his own action and it worked, was given so much misinformation and inaccurate reporting just to get you to sign up. Tried to end the service and now they want to charge over $1000 to cancel, this company is a joke DO NOT fall for it like I did. Most highly DO NOT RECOMMEND!!!!!!

Very satisfied with the service provided. I am very happy with the extraction service for wildlife.

He was polite. Inspected all of the traps and looked at both baits in each one. Not all inspectors have done that. Keep this guy. He is a good one.

DREW WISE has been thorough, informative and extremely helpful. He has been nice enough to work with us and fit unscheduled visits into his busy schedule. Would recommend him to anyone in need of pest control.

The technician was awesome - very communicative and solution-oriented. Great service!

Service technician Jacob Becerra is excellent at what he do. He explains everything in detail, and ensure ever area is addressed. Keep up the good work Jacob. He is the only reason I still have this contract, because I believe I can get better pricing.

We have always had excellent service from Terminix. For the past 3 years, our technician Gerald has kept our home pest free. No issues and Gerald is always timely and efficient when he arrives to perform the services.

Sage came to change my termite traps. He came to the door before and after and showed me everything he had done. I was very appreciative of how he explained everything and told me if I had any problems just to call or send him a text. Thank You Sage

We use Terminix for routine pest control. Yesterday Stephan Kettle came and treated inside and outside. He was very thorough and we appreciated his kindness. Great technician!

Cecilio has been our Terminix technician for many years and I cannot say enough good things about him. He’s great at communicating and very thorough every time he provides a treatment at our house!

Got my quarterly service done by Jacqulyn Hartnett! She is the reason we stay with Terminix! She is courteous, efficient and professional! We can count on good service with Jacqulyn and Terminix!

EDGAR did a great job as usual. He was very efficient but took care in spraying all areas that were n need. He cleared all cobwebs outside as eall as sprayed. Thank you Edgar.

Great, reliable service, easy to get in contact with them. My Terminix tech Gerald Mitchell is always very friendly and helpful.

Gerald is great! He always does a good job. Very satisfied with my service.

We have been with terminix for over 10 years. Moved into a new house. Spent $8,000 to do the rat infestation upgrade. During that time they disconnected ADT wire in our attic. Cost us almost $200 for ADT to come out and reconnect it. We have been fighting this company for that refund for over 2 months now. Constant runaround. Now we have gone with a new pest control. For a major company like terminix, not to be able to refund such a small amount is absolutely ridiculous! Especially, for how much money we have spent with this company over the 10 years. If you want a company that gives you good customer service I would avoid them!!

I’ve always had a wonderful experience with Terminix, especially with Gerald Mitchell’s services for the last few years. He is very professional, always takes care of any specific issues I have, and is so pleasant to work with!

Drew Wise is engaging and friendly. Attentive and thorough! His customer service is exceptional!

Jacqie was amazing. Very thorough, personable, and friendly. I would absolutely recommend Terminex for your home pest/bug control.

Gerald is so amazing and has kept my house pest free for months! I would recommend.

Ramon Adewusi is professional, kind, and always does an excellent job addressing my pest issues with care. Highly recommend Ramon at Terminix

I hired Terminix for a bed bug problem, thinking a big-name company would handle it professionally. I was wrong. Communication was terrible — it could take days just to get a text or call back. Every time I told them I was still finding bed bugs, they acted like there weren’t any and dragged their feet to respond.<br><br>When they finally sent someone, he only got rid of maybe one or two bugs. Meanwhile, I kept finding them and ended up doing nearly all the work myself. I killed way more than they did. Even after paying a ridiculous $2,000, I still found one after the “treatment” was done, and I took care of that myself. Honestly, I think I solved the problem more than they ever did.<br><br>If you’re reading this, save yourself the headache and money. Look for a good local pest control company that charges a fair price and actually gets the job done, because this one sure didn’t.

Rarely show up, no call & no show several times. They are probably having people post fake 5 star reviews to keep their ratings high. When they 'check the traps' they go in the attic for 5 min or less then say 'everything is ok'. Then another guy comes and actually does the job well, takes way longer, and says he found a dead rat that has been in the trap for a long time. Very lazy workers, terrible company. Avoid at all cost. Pay someone else 2x to actually get the job done right.

💥💥 Sam Jones hit my extra service out of the park. If all techs were as thorough as Sam, a return visit WOULD NOT be necessary. My Terminex quarterly service has been underwhelming of late TILL TODAY!!! Please find someone for this area OR gimme Sam EVERY SINGLE TIME. Sprayed inside & out. Highly recommend.

Sage was very helpful, thoughtful, and thorough during the entire process, always keeping us informed. A very friendly, true gentleman. He was a good mentor also, explaining things to a trainee.

Stephan from Terminix is the best! He’s always punctual, super courteous, and treats my home like it’s his own. Every time he shows up, I know the bugs don’t stand a chance — his treatments keep my house bug-free for at least three months.<br><br>But it’s not just the pest control that makes Stephan great — it’s the man himself. He’s got a friendly smile, always has a good story to tell, and somehow makes pest control visits something I actually look forward to.<br><br>If every service provider were like Stephan, the world would be a better (and much less buggy) place. Highly recommend!

A TERMINIX customer for almost 25 years & múltiple technicians thru the years, I’m happy to report not one tech has ever failed me!! They move on, get promoted etc & while I’m happy for their growth, I miss each one when they move territory, get promoted or follow their dream doing something else. I’m further happy to be able to say my current technician, Christian Roper is not only an excellent TERMINIX tech, he goes above & beyond to ensure I’m safe wiith the chemicals used to treat my home. TERMINIX as a company & their Customer Service staff have always been been kind & generous listening to me when I call!!! Thank you TERMINIX

Our TERMINIX technician John G was highly professional, knowledgeable, experienced and very attentive. Not only he thoroughly inspected the property, he also provided with valuable recommendations to fix some other issues he had discovered while working on the premises. Thank you!

Russell Hamilton was great! He was on time, respectful, and did his job in a timely manner. I appreciate his help keeping my house protected from bugs.

The scheduling system has been extremely unprofessional. We have made two service requests and each time the technician has been a no-show with no notification of updates or cancellation. When we call to confirm the appointment scheduled, they said that there has been no record of any appointment or cancellation. It is extremely frustrating when we confirm by phone a day before and have to move around plans due to the appointment with it ending up being a no-show.

We have used Terminix for years and have always been pleased with their service in protecting our property from those pesky pests. When we've had unexpected visitors between the three-month treatments, they have promptly shown up and resolved the issue - with no extra charge. It's all part of the service. Every technician we have had have been knowledgeable, courteous and informative. Christian Roper is all of the above!!!

they supposedly signed me up for monthly services without asking and had exterminators on the exterior of my home. when i told them i did not want their services anymore and to stop charging the card on file they left on file, they were supposedly requesting a refund that never came. then they were supposed to come 2x — day 1 to exterminate followed by a 10 waiting window then on day 10 the exterminator was supposed to come… of course no one shows up for a service that I already paid for, they came 25 days after and I am seeing the issue again, call local mom and pops they actually care unlike these people who are just penny pushing.<br><br>so not only did they charge me for things they did not clearly tell me about, i also get to call someone who can actually do the job and show up on time.

I am a longtime Terminix customer, and my technician Jacqulyn is one of the best. Everytime she arrives on time and spend the time explaining the situation, does the work thoroughly and professionally. I would highly recommend her service and the company.

Given the intense heat in Texas, pests and insects tend to thrive year-round. That’s why having Terminix as my pest control provider has been truly invaluable. Their bi-monthly service ensures my home stays protected and insect-free, giving me peace of mind regardless of the season. The technicians are always professional, prompt, and thorough. I highly recommend Terminix to anyone looking for reliable and consistent pest control.

Patrick Warren is a good tech! Appreciate the communication in advance of service visits. Always respectful of property & makes sure the gate is secure so my dogs don’t get out.

I contracted Terminex in 2021, since then they have been serving in my home and I noticed a definitely declined on bugs trying to make my home their home. Specially spiders! Every time I called for extra service they accommodated my needs without hesitation. Pest control needs to be consistent, and that is what I found with Terminex.

Called on Wednesday to schedule a termite inspection. Given options to schedule for Friday or Saturday, scheduled for 1-3pm on Friday and told that a technician would give me a call 30 minutes before arrival. Great. Friday at 3:15pm I have heard nothing so I call the same number I used to schedule and talked to someone else who said my window was scheduled for 1-4pm and that someone would call 30 minutes before they arrive. I was annoyed at the time change with no notification but fine. 4:30 rolls around and I again call the same number I used to schedule and this person tells me I don't have an appointment scheduled, it's for a text/call from someone else to notify me of available appointments to schedule. She was kind and tried to help so I appreciate that but I've just planned my day around this, not to mention not looked into other options because I thought this was scheduled and would get things taken care of, and the tenant living in the house to be looked out has also planned around this. So now I have another window scheduled for tomorrow to receive a call or text with available appointments. I am so annoyed. Thankful for Kathy trying to help, but this was beyond disappointing. Especially because I'd already called to verify at 3:15pm that everything was still in order to be brushed off and told that it was.

The bug spray guys for carpenter ants and general bugs were great. The partnership Terminix has with the roofing company that installs solar vents is not so good. Charles from Terminix told me the roofing guy would look in the attic and determine the best location for the solar vents. He took a quick peek after I told him what Charles said and then proceeded onto the roof for the install of two vents. One of the vents he managed to position between two rafters while the other ended up being positioned directly over a rafter so that the rafter runs across the center of the vent. On that particular vent, when the roofer cut the hole for the vent, he nicked the rafter at two separate locations with his saw. So, the bug guys and Charles get a 10, but the roofer gets a 6....the average score is 8 for Terminix.

Wish I could put zero stars. They came over and gave me an over inflated sales pitch and price. I guess the figured since I’m a single widow they’d take advantage of me. They wanted over $5000. I canceled because that’s crazy ridiculous. Three weeks later, I still don’t have my deposit back ($1100) and they keep saying they’re going to escalate it. I’m so happy I did not use this rip off company

Paul was very polite and helpful. He listened to my concerns and performed the required services. Paul is a hard worker and should be recognized and appreciated. It's always appreciated when someone has great customer service.

Jacob is my serviceman with Terminix.<br>Jacob is attentive and professional. He knows his job and shares the best practices when it comes to how to care for your home and not allow pests to invade the home. Jacob is always explaining what he is spraying for and what the result will be as he is doing the work.<br><br>Jacob is professional, friendly and delivers service with a positive attitude and a smile.<br>I am very happy that Jacon is my serviceman with Terminix.<br><br>From: A very satisfied customer.

Our technical Edgar Payeras with Terminix is awesome. Edgar is great and does a fantastic job. He is very thorough and knowledgeable. We like him and the job he does!

The tech was thorough, and professional. I felt confident he did the job right on all the visits to my home. My confidence in Joshua and his work has not changed! He was a great job!

I couldn’t be more pleased with the service from Terminix! From start to finish, their team was professional, knowledgeable, and incredibly efficient. They took the time to thoroughly inspect my home, explained everything in detail, and implemented an effective treatment plan.<br><br>Since their visit, I’ve seen a dramatic improvement—no more unwanted pests! Their technicians are always punctual, courteous, and go above and beyond to ensure customer satisfaction. The peace of mind they provide is truly invaluable.

Joshua Watson - Terminix service technician<br><br>Outstanding Pest Control Service!<br><br>I just wanted to take a moment to commend ‘Joshua Watson’ for their exceptional service. He was professional, knowledgeable, and went above and beyond to ensure our home was thoroughly treated. He took the time to explain the process, answer all our questions, and provided helpful tips to keep pests away. His attention to detail and dedication to customer satisfaction truly stood out.<br><br>Thanks to his expertise, we feel confident that our pest problem is under control. I highly recommend Terminix and especially ‘Joshua Watson’ for anyone in need of reliable and effective pest control!<br><br>⭐️⭐️⭐️⭐️⭐️

Roy has been absolutely amazing for our apartment complex over the past year! He is reliable, thorough, and always goes the extra mile to keep our community pest-free. Anytime there’s an issue, Roy responds quickly and takes care of it efficiently. His professionalism and attention to detail make a huge difference, and it’s clear he cares about keeping the property in top shape. Highly recommend Roy for any apartment complex or multi-unit property—five stars all the way!

We recently received a debt collection notice for a service that was not provided. We attempted to contact your customer service, but were placed on long holds with no assistance.<br><br>Your team previously acknowledged that the service was not completed, as your technician was unavailable and your manager was unable to get a hold of them on several occasions, we had to place security cameras to confirm no one came to property and yet you sent us a bill. As a result, we canceled the service, and your billing department assured us that we could disregard the invoices. Despite this, our information has now been sent to a debt collector.<br><br>This is extremely concerning and unacceptable. We trusted your company, and it is disappointing to face such an issue. Please address this matter immediately and provide a resolution.<br><br>Looking forward to your prompt response.

We have used Terminix for 18 years. We are very happy with the service. Our service man Ramon Adewusi is very thorough, respectful and helpful. It is a pleasure having him service our home.

Thank you Russell for the excellent service you provided today! We appreciate your professionalism and thorough approach to educating us on seasonal pest issues and addressing our current pest concerns. You took the time to explain everything clearly, and we feel confident in the treatment you provided. 👏🏽

Cody and Mike the best, Great way to socialize with people, I fully recommend them i want them to come next time for all the services i need, This guys need a raise for the way they are so professional and good at what they do in short words. Great service.

The service I have received to ensure customer satisfaction from Drew, Rob and Hugo have been exceptional. We had an issue with our mosquito sprayer and all three of them were hands on deck to ensure we had fast and quality service. We appreciate it so much and HIGHLY recommend the mosquito spraying system!

⭐️⭐️⭐️⭐️⭐️ Terminix Got Rid of Our Rat Problem for GOOD!<br><br>We had a serious rat infestation in our attic, and it felt like nothing was working—until Terminix came to the rescue! Their team was professional, thorough, and truly knew what they were doing. Not only did they eliminate the rats completely, but they also went above and beyond by removing our old, soiled insulation and replacing it with fresh, energy-efficient, pest-treated insulation.<br><br>Now, our home feels cleaner, safer, and better insulated, and we have peace of mind knowing the rats are gone for good! If you’re dealing with rodents, don’t waste time—call Terminix! Highly recommend! 🔥

Technician was polite, checked my attics and sprayed the outside beds and around the house. He informed me that Terminex handles attic insulation and I plan to get estimates in 2026 for this overdue necessity. I still have a lot of fire ants in the yard and need the technician to return so that my grandchildren will be safe as they play in my yard.

BUYER BEWARE!!!<br><br>Buyer BEWARE! This is hands-down the worst company I have ever dealt with. Their so-called "customer service" is absolutely nonexistent—zero service after the sale.<br>Brian W. personally came to my home, sat in my kitchen, and sold my wife and me a $12,000 policy for an exclusion to address an issue we’ve been dealing with. He swore up and down that we’d have full support, that their team would be there whenever we needed them. Lies.<br>Yes, they came out and did the initial exclusion, but guess what? The problem persists. And for three weeks now, we’ve been getting the runaround.<br>For three Saturdays in a row, they scheduled appointments to come back and gave us time windows from 8 AM to 12 PM. We sat at home, wasted our time, and nobody showed up. Not once.<br>Calling for help? Forget it. The number they give you goes to a call center that does nothing. When you ask for a manager or a supervisor, they hand you the branch number—only for it to be redirected back to the same useless call center.<br>DO NOT USE THIS COMPANY. Run like hell. They will take your money, disappear, and leave you stranded. Absolutely disgusting.<br><br>BUYER BEWARE!!!

I really appreciate our technician, Daniel Lucas. He's great at keeping me informed, and addresses any questions or concerns I might have. I've had many technicians throughout my years with Terminix, and Daniel is the best!

Cody was nice and professional. Explained all he was going to do and at then end gave me his business card for any issues we come across. Also Thank you to Daniel Soto for getting this setup for our company.

Our quarterly service was performed today by Russell Hamilton. As always, he did a phenomenal job with the service. He also communicated his findings and what steps he took to remedy our issues. We have a great appreciation for his expertise, diligence and professionalism.

Terminix provides great service. Not only that they got rid of my termites infestation, they also keep up to date for annual inspection to ensure the termites did not come back. Highly recommended Terminix to anyone. I am so glad that I get to have peace of mind knowing that my home is well taken care of.

I will NEVER use Terminix again. Please be aware that their salesmen will say whatever it takes to get you to sign a contract with them. The guy Brian , that came out to our house told me that if I signed the payment agreement with them, he would make sure that my interest rate was lowered. . I was initially put off by the high interest rate, and he assured me not to worry because of my high credit score he would be able to lower it for me as soon as it processed. When I reached back out to him about lowering my interest rate he never responded back. I called and spoke with Customer Service over 10 separate times. Each time they guarantee me I would receive a callback from the branch manager. Did anyone bother to give me a call back? No. Not once! I even have proof via text message that he promised to reduce my interest rate. This has cost me an additional $1200 and they don’t even give me the courtesy of calling me back. I was told on two separate occasions, once by a service tech, and another by one of the Customer Service agents, that their sales people often lie to get you to sign the contract. I am disgusted and extremely upset. I spent a lot of money with this company and to not even get the courtesy of a callback is not only extremely disrespectful, but unbelievably unprofessional. I’ve asked for corporate contact information from Customer Service and the first time was given an incorrect address. The second time the address they gave me did not work. The emails just kept bouncing back to me. I reached out to an attorney, but unfortunately due to the mediation clause that you have to sign with the contract the attorney told me it would cost more to file and go through the process then I would be getting back. This is a friendly warning. Be very wary. Shop around find a better service and a more reliable honest company.

Christian Roper from Terminix always does a fantastic job. He’s been our regular technician for over a year and always gives us plenty of notice before coming to our quarterly visits and is flexible when we need to reschedule. Whenever we have questions or concerns about our service he’s knowledgeable and helps us understand how to fix our pest issues. We have been very satisfied with his professionalism.

Do not recommend.<br>I hired Terminix to do an exclusion on the house (May 2024) and it has been some of the worst service I've received from any organization. The initial work was done poorly as was their follow-ups. It was so bad I had another company out to bid on different work, and they easily found where Terminix missed very obvious work. When I explained the concerns back to Terminix, the response was an acknowledgement they made significant errors which just made my problem worse.<br>I am carrying the entire mental load reminding them about appointments they were supposed to make, outstanding work which still needs to be done, and following up on their activities. It is almost 5 months after the initial contract/exclusion work, and it still isn't complete. Their contract wasn't cheap and sold as "this is our area of expertise so its worth a little more" - but just not seeing that play out. Find a different company.<br>Update: I've sent the requested information to the response to this review and have not heard back.

Terminix and in particular, John Harris have been servicing my residence(s) for years. The service has always been excellent and I've never once had an issue or complaint. John is super personal and beyond his work duties, takes the time to keep up on whats happening in my families world and just catching up in general. I always enjoy our conversations and look forward to the quarterly appointments.

My initial service went very well. The techs inspected and treated inside and outside of our home. All the employees that visited our home where thorough and eager to answer all our questions. I am getting more and better service for the same price as I was paying to White Knight Pest Control. Wished I started w/ Terminix sooner.