Brooks Pest Solutions

Brooks has been great for peace of mind against all the pests that want to come hang out in and around my house (roaches, wasps, etc) Technician Leo did a great job - he was on time, worked efficiently with good chemical coverage, and was very personable and kind. He's welcome back any time.

On Brooks Web Site they state 100% Satisfaction ,I have 0 Satisfaction . I was told and was guaranteed that thier chemicals would not have any effect on my Dogs that are inside dogs but go outside to the back yard to play and potty. After the first applacation I seen dead lizards and geckos everywhere ,about a week later my little Dog started wheezing and sneezing after being outside . We ended up taking him to the Vet and it was discovered that his throat was severely swollen and red ,he prescribed an antibiotic (cost 300).I called Brooks and they assured me it wasnt thier Chemicals . I cancelled they fined me 250.00 to cancel .<br>100% Satisfaction guaranteed isnt true !

They used products that caused breathing problems for my Dachshund. I was told not to let my dog out for 2 hours. Online the TAURUS SPECTRACIDE recommends keep your dogs away for 6 hours but suggests 24-48 hours is better. I only looked up 1 of the 5 chemicals they used, already realizing I didn't want Brooks to ever come back to my house, as I don't want my dog to die. Their pesticides killed even my good lizards, disrupting our natural bug habitats. We never called them to come out. A kid crossed our NO SOLISITERS SIGN and came banging on our door for business. NOW THEY WANT TO FINE US $250.00 to cancel and SAVE OUR DOG. I DO NOT RECOMMEND THESE PEOPLE!

They will do their job like any other pest control service. The only problem I have had was the constant harassment for being 2-3 days late. They will call you all weekend They will text you same day. They will never stop demanding money until your contract is over. Now that I see these reviews. I am afraid they will try to keep me from canceling my contract. Because I am done. They wouldn't know what GAAP was to save their company. This is not something worth signing up for. Never again.

Eben did a great job, no questions unanswered and very thorough, knowledgeable, and professional in his work. Great job Brooks Pest Solutions for hiring quality professionals.

The price is ridiculous. The technician just put down glue traps. $260 for 3 glue traps. (something I was already doing) He didn't even inspect my apartment for holes like they said they were going to do. So, I got rat poison spray, those plug in things that drives rats aways and some sealer to block the holes from Amazon. I Googled and was my did my own pest control for less than $200. I tried to cancel but, they act like you ar committing a crime. This is a very predatory company. They will charge you $200 for a cancelation fee. Which makes no sense. They didn't lose any money. I lost money. Everything these people are selling, you can do it yourself. I want my money back. Please, if you don't have the money to waste don't waste it on this company. You can literally DIY. They will ruin your credit. Well mine becuase I'll damned if I pay them another $200 for canceling the service.

Quintelro took over for my last regular guy. He listened to everything I had to say and we both came up with some good ideas to conquer my pest problem. I want him to be my new regular guy so I don't have to go over everything each time. He will know what to do without me even being there. Thanks again.

Giving one star rating because there’s no zero stars! Just had a very very frustrating experience!<br>My initial encounter when I reached out for rodent issues in my attic, was incredible. A technician came out and did what they do and when he was leaving I asked him when was someone going to come back to reinspect. He clearly said you probably smell something if the traps catch some rodents. So great, last week I come home and it smells so bad, I was happy the traps worked! The smell is getting worse as the weekend rolls so I give Brooks a call yesterday- Monday and today Tuesday as scheduled a technician comes out only for him to say it’s against the company policy for him to go to the attic! WHAT?!!! Is this a joke. Another technician came out several weeks ago went into the attic placed the traps, they clearly have caught something and you are telling me now you CANNOT go up there and clean out whatever is making the house smell worse than a dumpster!! UNBELIEVABLE! I had to call the office but got no help, the lady on the phone kept asking where in the attic did they place the traps! If I could get into the attic in the first place why would I call for someone else to do it.what kind of a question is this? NO ma’am I did not go up there after the technician left to inspect. If you want people to do that please put that information on the website. meanwhile the technician calls his manager and yes they can’t get up there to clean out! After going back and forth he goes up there and he then leaves without even saying anything or saying he’s gone…while am on the phone waiting to be transferred to someone to cancel my subscription- I had asked to get it cancelled, what is the point of paying for service that is not being rendered. The customer service person asks why am canceling and I try to explain my frustration with the service today… puts me on hold and then says someone will come out and take a look. While am writing this he has called back to say someone will come out tomorrow… so for now I wait.

Matthew did a fantastic job on our treatment today!! I highly recommend Brooks!! Flexible plans and affordable pricing too.

Leo is the best exterminator to service my house so far. He does good work and communicates like a professional. He explains everything and answers all of my questions. He wants to communicate withe me. Please send Leo every time.

This is a scam, please do not use this company. The technicians are great they do a good job. But they will ask if you'd like a montly service and or never mention that it is a contract and when you deny, in the paperwork they give you it still states that you signed up for it. So they keep showing up at your door and trying to pest control when you never agreed to a monthly service. And typical scam artist play "well you should of read what you signed". Interesting then why offer it to begin with? If your just going to scam the clients into it anyways?

Leo is very professional and polite. He is also very knowledgeable about which chemicals are safe for my pets. I would not hesitate to request him again.

Brooks Pest control offers excellent service. Their staff and employees are very respectful and helpful and does an awesome job. I recommend their services.

Mr Dave was great! Explained what he was using were he was putting it! Had a great experience hope to get him again!

Brooks Pest sent out a young technician named Cody.<br>Cody was exceptional,<br>He was also very knowledgeable and professional and answered all of my questions about pest control services.<br>One of things that I really liked was the respectful posture and thoughtfulness as he treated my home for pests and made certain decisions to help protect my dog.<br>I highly recommend this company and am glad that I did the extra research and went with them.

The technician was extremely courteous, polite, and professional. After confirming the service, he went straight to work, completed his tasks efficiently, and provided a detailed list of the services completed for the day before leaving.

Ali, arrived within the time frame she said she would be. She was friendly, knowledgeable, and not afraid to dig around with her hands. It was a pleasure to have been able to acquire termite protection from our regular extermination company. You guys have been great, I hope you keep up the professionalism.

Our technician was professional and worked very hard to eliminate spiders and other uninvited guests from our house. He was on time worked quickly and we were very satisfied. Thank you and will see you next time

Scheduling an appointment is a headache as they request you to be available from 8am to 5pm. They offer a 1 hour call ahead but they sometimes they do not and they called me right when the technician arrived. Despite this, the technician my recent technician Darrian Chandler was very understanding and willing to return to the home to finish the service.

Leo, our technician, has excellent customer service skills. He is extremely polite and explains the processes with clarity. He is also thorough and we appreciate his positive attitude.

The technician was very good introducing himself and he explained what he was going to do before he charged me. He was very thorough in introducing himself. When he finished he came and told all that he had done. I recommend him anytime to anyone.

Works pest control has been servicing my home for about six months now . When I first started with them, they were very easy to schedule. They were out within two days to start my home on pest control. Their chemicals work so well that It’s allowed me to not have my three dogs on any flea medicine because their treatment covers the yard for fleas, which is something I am very cautious about. Their rates are comparable to other services and their billing works perfectly once a month and they come out to my home every other month. I have free in between visits if I need, but I have not ever needed to call them. I am very pleased with their service.

KeShawn, our technician was great. He was very helpful in educating us re. our home, treatments, and knowledgeable about solutions to achieve our goals.

Leo did a wonderful job and was very pleasant to speak to while he was completing his task. We were very pleased. Thanks again Leo

Leo came out and did an outstanding job of servicing our property. He was so pleasant, friendly, professional, and deserves a lot of credit to his company. I highly recommend him from Brooks Pest Solutions.

Highly recommend! Tory was awesome. He was very knowledgeable and so professional. From start to finish, he provided a step by step of what was being done and what to expect. Great job!

Matthew was prompt, polite, and professional. He was most efficient in servicing the inside of the house and then putting out flea repellent outside in the front, sides and back yard. It was my fault he didn't receive payment when he wad here. I did call the office and paid them. I look forward to him returning in April and see no more fleas!

Third time service and things went great. The service was on time, I was fully informed what I should expect with each treatment inside and out. How much time the treatment would take and when it might be necessary to leave the home or keep the dogs inside. The technician asked if I had any questions and made sure I understood his response. I look forward to this companies’ service.

Have an apartment that “offers pest control” , don’t bother to straight to them ! Nicholas was excellent, answered every question we had & gave information on appropriate fixes/ preventive methods! you can’t go wrong with someone doing there job, he went above beyond ! Professional even remembering to cover his shoes. Quick as well.

Brooks Pest solutions is a great company. They have a reasonable price for regular customers. My technician was Kyle he was very friendly and knowledgeable about the products that he used, he made sure to explain the process every step of the way. he made me feel very secure and protective. Because I'm extremely afraid of rats and mices. Kyle, put all my fears to rest. I feel I can call Brooks Pest for any service. The company as a whole really makes you feel like family. Kyle even checked the traps making sure no rodents was present. I give this company a 10 out of 10. For great customer service. You really don't find companies that value customer service anymore but Brooks Pest solutions does. They hire people that have very good communication skills and knows how to treat people regardless of nationality. I recommend this company if you are looking for a reasonable price and great customer service.

My tech Matthew was super sweet and polite. I am nursing a cold and he was so understanding. Made me feel so comfortable. Did a great job and covered all my yard. Very grateful for the great service.

Affordable and effective! I had a huge German cockroach infestation, I have had two treatments so far and they are virtually gone! I saw a huge difference even just after the FIRST treatment. Leo and Reid have been my techs and they were both professional and friendly, they know what they are doing. They listened to my concerns and addressed them all. I appreciate all their efforts. I highly recommend Brooks Pest Control.

First, I would like to thank Brooks Pest Solutions because I had previously made appointments with two other companies that I’ve heard of on tv and seems ads online but when the day came, which was today, no one ever shows up or called to confirm. During my lunch hour at work, I went online and found this place, called and was scheduled within 20 minutes or so for that same day. The technician Reid met my mom and she said that he was very informative, courteous, overall very nice, even the final video of what was done was informative since I was not at home when he came. I would definitely recommend to my family and friends. Follow up review, after a couple of days, I called due to seeing more mouse activity in our home and the company sent someone out on Saturday. The technician Kyle was nice, informative, answered all my questions, and even gave me advice on what I can use to patch up holes. Again, I would definitely recommend this company. Once again, I called the company and within a day, Julio came and resolved our problem. Communicated with my mom and aunt without any issues. I’m very content with the services.

Leo just completed my first visit. He was very respectful and knowledgeable. I am hoping to get the rodent problem under control soon. Amazing service

Kevin was on time very friendly and hot the job done in a timely manner, excellent tech. Went above and beyond answering our questions even assisting us in fixing our window mesh. Excellent individual.

2nd time Q came out to my place. Really like the job he performed. Got me squared away for another couple of months. Thanks Brooks and to Q!<br><br>Q, did awesome job, listened and performed well. Appreciate his efforts and hopefully will be the primary for my property. Thanks!

Very professional very excellent. Xavier and Dandre did very good work!! They explained everything that I asked and loved the service!! We just moved here so, definitely will be using this company from here on out!!! I love how their employees are so kind and down to earth and very nice!!

Matthew has been instrumental in clearing up our roach issue in our home! He is very knowledgeable and professional as well as thorough. When other technicians come out we just don’t get the same results! He is the one we always request to treat our home!!

Kevin (the technician) was helpful and thoughtful about how best to help us. He explained what he could and did a good job. The only problem was office staff who did not give us an accurate arrival time.

Love the techs from Brook Pest Control. Our tech was very informative, professional, and customer service oriented. I always tell friends of the peace of mind Brook Pest Solutions has given us. If we have lawn care, it makes sense to have pest control care. We had roaches that we bought everything to get rid of them with little success. A few were too many for me. After a year I decided to try a pest control company, I wish I would have done this from the beginning.. Thank you to our tech for his nuggets to keep our outside and inside pest free..

Tory was my tech and he was so professional and careful with my pets and belongings. We were close to the last service of the day and he was thorough and explained everything. I was very impressed.

Nick, our tech was very professional and very informative on our service plan. He did a great job. We are already seeing results and we are<br>Thankful.

Xavier was very professional in explaining all the work that needed to be done and all that he would do. I appreciate him for listening to my concerns also. All in all he did a great and awesome job. His service for me were very much appreciated. Thank you

Xavier was absolutely amazing! He was very patient, professional, and polite, and took the time to address all of my concerns regarding extermination services. His work was neat and thorough, and he made sure to spray all the perimeters of my home carefully. I truly appreciated his attention to detail and the care he put into making sure everything was done right. Highly recommend Xavier for anyone needing reliable and professional service!

Julio provided my first treatment today. He came within the designated time, was prompt. Was even alerted when he was 30 mins out. Overall impressed and looking forward to results

This was our 1st service with BROOKS, everyone was very helpful. My technician was Juan, he was very caring, knowledgeable and thorough.<br>He has a really great attitude…<br>Keep up the great work Juan!!!

The tech Deante was excellent. When he arrived he was very nice and polite. He treated my entire front and backyard. He was thorough and knowledgeable about all the questions I asked him. He also instructed me not to allow my fur baby to walk on the lawn or the carpet for some hours. He instructed me to water the lawn to help get rid of the pest in the lawn. He assured me with repeated treatments the fleas would eventually not be an issue. .

Kevin was friendly, has a beautiful smile. He was professional, quick and thorough. Every tech I’ve met with company was always professional, well-mannered and professional. Great experiences each time

I reached out to Brooks Pest Solutions on Saturday and they responded immediately. The technician, Joshuah was at my house first thing Monday morning. Joshuah Was very friendly and efficient. He took his time going through my yard and my home and throughly explained everything to me. He made my first experience with Brooks a pleasure.

Reid was fantastic. Very professional, gave advice and pointers. Answered all of my questions. Very pleasant experience. Thank you! Hope to have you for my next service as well.

Brooks Pest Solutions is a very good company! They have great customer service and my tech Devante was knowledgeable and quick while at my home! I will be referring them to family and friends!

I started having ant issues at my home 2 weeks ago. I thought I got rid of the problem but they came back. I reached out to Brooks Pest Solutions and Technician Lori came out same day. She was very professional and timely. I recommend this company.

I had the best experience using your pest control service today! My technician Lori was absolutely amazing — super friendly and really took the time to explain everything clearly. I feel so much more confident and relieved knowing exactly what’s being done. I’m really excited to continue using your services!

Worst pest control people period. Totally different from what the salesperson says they will and can do, compared to what they actually do. And then get hit with a termination fee of 285$. Read contract CAREFULLY PLEASE!!!!They DO NOT DO what they promise you. We paid for them to treat inside and outside of my home/property, and did not take care of Any issues they promised to. The technicians stayed at the lonest 10 minutes each visit every month. And that was from the moment they pull up. I have cameras inside and outside, so they could not deny it. After 6 months of service, still HAVE ALL ISSUES WE STARTED WITH ants in yard, fleas, roaches, and they only treated inside of house once. Very disappointed and would suggest you spend the money on a reputal company that is established in your community. Crazy how I can spend that much once, and take care of all issues.

Rashan was on time and cheerful despite the cold rain and chilly breeze.<br>Inspected my property to determine best way to handle rodent issues, installed some traps and bait stations, and gave me some interesting tips to improve my own efforts.<br>Promised to be back within the week to install a few more bait stations to ensure the infestation is brought under control.<br>His office personnel called me to make arrangements as he was leaving my property!:<br>A very positive experience.

Kyler was great and very knowledgeable. By the end of the appointment I felt like I was a termite expert. Brooks has been great with us so far this year. Highly recommend.

Great work the tech (Mathew) was friendly and professional but most importantly haven't seen any pest. We had even seen odd insects that I wasn't able to identify and Mathew took a considerable amount of time and effort to find and provide a specific solution that didn't seem to be part of a typical appointment. It's that attention to detail, knowledge, and care that makes me know I choose the right company

We love Brooks! All of the technicians are friendly and go above and beyond to treat our home. Special shout out to Lamarcus, thank you so much for taking care of my yard while I was busy with family!

Services were excellent.I had the honor of having Leo do the inspection of my home. He was very respectful and went up and beyond inspecting my home. I will definitely be requesting him again.

Moving into a new apartment and found a few friends there today that I did not invite. Tori from Brooks came out even though he was on his last shift of the day, he agreed to come out to my apartment to help. He was so nice and accommodating. He even helped the older lady across the way carry her bags to the trash because she couldn’t walk. He assured me that the situation would be resolved. I’m so thankful that I called Brooks today. I didn’t want to wait to get things started. Thank you so much!

Keshawn was my tech today, and he was SO sweet! He had a great personality, was careful to look around for areas that needed additional bait, and made sure I didn’t have any questions. He even talked to my cat! 😂. We have been so happy with Brooks over the past few months that we’ve used them.

I called the company because I needed to figure out how some mice were getting in. Although we didn't detect the entry point, I did get some helpful tips from Matthew, he located what looked to be a nest, cleared and inspected it. He braved the attic and placed traps in there. He placed traps in the kitchen where I requested. He treated the outside including a huge ant bed I forgot was on the property. I look forward to building this working relationship with the company.

The technician that came out to my house was very professional and patient with me while i got the funds to pay him he laid down 2 glue boards and i think 5 T-rex traps along with some bait he even sprayed around my house for roaches. Price was reasonable and the tech did an fantastic job. Thank you sir for your help. PS my technician was Vernon.

Joshuah from Brooks Pest Solutions was fantastic! He gave clear explanations of what he was doing, what to expect, and took my concerns seriously and made accommodations. He was polite and courteous, and considerate of all the members in our household (including pets). I will be requesting him again for our next appointment! =)

Tory was great! He was dispatched to help me within 30 minutes! He explained everything that he was doing and how the process would work! He went above and beyond to ensure we felt safe in our new home! I will be using every month!

Quintelro Did a great job, he was super friendly and nice. very easy to talk to and get insight about what would help me and my house stay bug free. He was super informative and I hope to get him back on future appointments. He answered all questions I had and seemed happy to do it too.

This was only my second service with Brooks. I had a different technician than before, and Deante was great! He showed professionalism and did a thorough job! He explained the services he performed as well… As stated with my first service, I very much appreciated the shoe covers when entering the interior of my home :)

Vernon’s very personal and had a great smile. He was very knowledgeable and informed me of everything he was going to do. After he was done he also showed me what he had done. For my quarterly visit I hope Vernon will be the one.<br>Also he was very polite.

Eddie was amazing! He was extremely thorough and very professional. He went above and beyond and did it with a smile on his face, which is more than I can say for myself as I very much so do not like bugs.<br><br>Eddie was also extremely knowledgeable and was able to answer all of my questions with ease and accuracy.

I recently started services with Brooks Pet Solutions, and I’m really impressed so far. Their work is excellent, and their level of professionalism stands out. They communicate clearly and always follow through. I truly appreciate their reliability and care. Highly recommended!

Vernon kicked butt! He was very informative, knowledgeable and personable as I am looking forward to him being my tech on my service plan! I would give Vernon 10 stars if I could! Already seeing improvement of the German roaches that somehow made it to my house. Priced others but others don't offer the total protection for 30 bucks more/quarter.

Technician Keshawn from Brooks Pest Control demonstrated exceptional professionalism. Throughout the process, Keshawn kept me informed, walking me through each step and providing detailed explanations. His transparency regarding the duration of the process and willingness to address any questions I had were particularly impressive. I highly recommend Brooks Pest Control to my family and friends.

Very positive experience today with tech Quintelro Baker. He was thorough in his approach, making sure to not only cover all the routine treatment but he went beyond to treat around a couple of additional buildings on our property plus he did blanket treatment for fire ants over a large portion of the property where they have been a problem. Quintelro explained what he was doing as he went along and he is very pleasant to visit with. We couldn’t be more pleased with the service we received today. Thanks.

This was my first time using your company. My service technician arrived promptly. He was very friendly and professional and very knowledgeable in the field for termites. Definitely will recommend this company and Mr. Kyler😊

I'm already seeing results from the service. Your technician Keyshawn performed a excellent service and was very informative and professional. His mannerisms was above and beyond, and just this morning I have excellent results coming out of the kitchen. I would refer you all to anyone who says they are having a problem with pest.

Every tech that has serviced my home has been great. Leo came today; he was polite, thoughtful & very careful. He adjusted what he was doing based on the current situation. I’m 100% happy w everything about my pest control from Brooks.

Complete Scam Artist company. Do not use their services. They offer a discount when you sign up then hold that discount over your head if you ever think to cancel the service. And then if you do bite the bullet and cancel, paying over 200$, you still get charged for the service for that month and not refunded. Even if it wasn't administered. It's completely a predatory business, and inflexible. The service also doesn't work, and I used it for several months.<br><br>And then they replied to my review, which you can see below, trying to "make things right" and when I called back they were still inflexible and hanging me out to dry. Nothing changed. Why bother offering customer satisfaction if you're going to stonewall the one thing you know your customer wants, which was VERY reasonable. Fantastic way to waste my time and piss of a customer twice in one day.

Brooks Pest Solutions offered fair pricing and were willing to work within our budget. Nick did an amazing job servicing our lawn — he was professional, knowledgeable, and took the time to answer all my questions. You can tell he really knows what he’s doing. Highly recommend!

Very disappointed! Had what I felt was a rather unique problem and I needed help resolving it. Due to unforeseen circumstances, my son and his family, which includes a six week old, had to stay with us. Unfortunately they must have brought fleas with them. My wife contacted Brooks, spoke with them a minimum of six times before it was agreed that they would come out and treat the house and yard. My bride is thorough, always has a list of bullets points she goes over to ensure there are no communication glitches. Technician shows up, walks in and asks, "Where is the carpet?" We have hardwood floors and explained that there is no carpet.<br><br>He explains that he cannot help us. Now mind you that this is after a half dozen calls going over all of this. He leaves, stating that he will advise that we no longer require their services because they "Cannot Help Us."<br><br>We get a couple of calls. One claiming that she must pass off to someone else. "Some one else" calls, claims that we were sent a "trainee" that didn't understand what to do. "HE", will call back within the hour and will resolve the problem. Mind you that this all takes place on a Saturday. No call back.<br><br>It is Monday...No call Back. Not sure that the cancellation order was confirmed. Wife just looked over my shoulder and said, "Eight calls."<br><br>I was in the service business over 60 years. Brooks, this is not the way to do things.When you tell a customer that you will do something, you had damned well better do it.<br><br>Sadly, I cannot in good conscience recommend this company.

My tech was Lori and she was the BEST! She explained everything she was going to do before she did it, and went over everything again after. She took her time and made sure everything was taken care of. Lori was such a sweet person, she spoke to us with respect and was very outgoing! I will be requesting her from now on!

Juan came out to complete our initial treatment and I was very pleased with his work. In addition to treating around the house, the yard and along the fence line, he swept all the spider webs from the eaves and treated a wasp nest he saw on the side of the house. When he came inside to do the interior, he was very professional and friendly. Juan represented Brooks Pest Solutions very well and understands the importance of good customer service. Job well done!

Matthew was great! Took his time and made sure he got everything done amazingly! I’ve had people come and they were in and out so fast it couldn’t have been done correctly. Matthew is the best!!!

The technician Joshuah was here this morning for our first treatment. He was efficient and thorough, as well as professional and kind. I'm glad made the call to them last week, and I look forward to working with Brooks Pest Solutions in the future. Thanks

Xavier at Brooks Pest Solutions went above and beyond the standard of service. He was able to explain all the products, which was safe for what (people, pets, Plants, Food, etc), how long it typically lasts, and was very thorough. He was patient, courteous, and kind. Would recommend this technician

Utilizing Brooks Pest Control was the best decision we made. We have been battling German Cockroaches for over a year and it's been a nightmare! After trying everything I could on my own, a sales rep (who was VERY respectful and knowledgeable) came by and discussed options with a guarantee to work. Though skeptical, I decided anything was better than nothing. Within just the first month, Brooks got our infestation from "everywhere every day" down to MAYBE one over the course of a week. (My current tech, Matthew, informed me that still wasn't good enough for him!) We've had 2 different techs over 3 trips. Both have been awesome and I truly can't say how great they were. Very polite, extremely helpful, and thorough with their work. The last 2 visits, my tech was Matthew and he was incredibly awesome! He has gone above and beyond to help battle our problem areas. If everyone at Brooks is as amazing as the 2 techs that have treated the inside of my house so far, then you can't go wrong giving them a try. It was the best investment made this year!

I had a positive experience with Brooks Pest Control today, customer service was excellent with explaining the prices and scheduling me an appointment. My technician was Kyle he let me know in advance when he was going to be there, he showed up on time and was very detailed with his inspection and plan of action, respected our home, and showed true professionalism when it came to talking to me and wife and his work. 10/10 would recommend, and If I were this company I would be proud to have someone like KYLE representing them.

Matthew did an excellent job at our home, very professional and informative of what work he performed. It's the only company I know of that sends you a VIDEO of your technician telling you what he did! 5 star, highly recommended.

Leo was very awesome, my first time meeting with him. Very friendly, he saw me doing some art stuff and complimented me on my musical taste. Very amazing person, I hope to see him again. He did a phenomenal job and his people skills are top notch. 💯 percent recommend to anyone.

Nicholas Rinehart did a very good job, when above and beyond to take care of our issues. He was very knowledgeable and respectful. I definitely want him to come back next time.

Kevin came out today and he was great! Very helpful and knowledgeable! He answered all my questions and goes the extra mile to please! My experience with Brooks has been top professionalism.

I called in a panic due to possible mice in the attic and they worked me in for the same day. Leonard was absolutely amazing and took great care of all of the needs of exterminating everything. Leonard explained specific details of what he did and also emailed details. I’m very pleased with the company and a Leonard’s service

My technician Lamarcus was very service oriented, Very respectful, Genuinely nice person. He provided great service for me. I am really impressed And I hope his boss recognize it too !

Lori was amazing. She picked up my case last minute and was very professional. She made me feel at ease with her being in our home. Highly recommend.

We had nothing but great things to say about our tech. He asked us questions that would result in better pest control. He asked us our preferences on where he should start and then when finished, made sure that we did not need him to do anything else! Very pleased! Thank you

I rarely take the time to write reviews, but my experience with Brooks Pest Control was so consistently frustrating, disappointing, and costly that I feel a responsibility to warn others before they make the same mistake I did.<br><br>I initially signed up with Brooks Pest Control with the expectation of receiving reliable, professional service to keep my home pest-free. What I received instead was a string of missed appointments, poor communication, ineffective treatments, and surprise charges — all wrapped up in a customer service experience that felt more like dealing with a high-pressure sales team than a company genuinely concerned with solving a problem.<br><br>The first major issue began with missed service appointments. There were multiple times when a technician was scheduled to come and simply never showed up, yet my card was still charged as if the service had been completed. I had to call every single time to follow up, reschedule, and try to get someone back out to actually do the work I was being charged for.<br><br>After each visit that did happen, I noticed little to no improvement. In fact, things got worse. During the most recent and final visit, the technician left without resolving the issue, and shortly after, I experienced a noticeable infestation of spiders in my home. It was not only frustrating but also concerning for the health and safety of my family.<br><br>I called to report the ongoing issue and was told that a follow-up visit would be waived as a courtesy, which I appreciated — but unfortunately, the spider problem persisted. The treatment either wasn’t done properly or was entirely ineffective.<br><br>Given the repeated problems and zero improvement in pest control, I finally called to cancel the service. That’s when I received an even more shocking surprise: I was told I would be charged $800 to discontinue my service.<br><br>They claimed it was part of the contract, something I admittedly didn’t read in full detail. That part is on me, and I take responsibility for not combing through the fine print. But it’s extremely disappointing and deceptive that this cancellation fee a steep one, at that was never clearly communicated during the sign-up process. There was no verbal explanation, no clear warning, and no upfront discussion of the financial obligation I’d be tied into.<br><br>What made matters worse was the interaction with their customer service and account managers. I spoke with two separate account managers, both of whom seemed far more interested in upselling or trying to convince me to stay than in addressing my actual concerns.<br><br>Any time I tried to cancel or express dissatisfaction, the conversation would be steered toward retaining my business with various offers, but never a genuine apology or clear path to resolution. It felt like dealing with a pushy sales team, not a pest control company. It was exhausting and made an already frustrating situation even more stressful.

Tory C. is THE BEST! He has a very kind demeanor and listens to our concerns without making us feel rushed. He is thorough in his work but also goes above and beyond by helping us identify where ants are coming from in our new home. You can tell he cares about his job and values clients. Definitely requesting his services next time!

I had Cody come out to spray interior and exterior at our home. He did a great job. More impressively, I had asked him several questions and he was knowledgeable from service, to billing, and the science behind it. He had a great approach. He was willing to offer as much information or as little, depending on what I cared to know. Very good representative of the company.

Service was great from the person I called in the office to the tech. I was scheduled within 24 hours and the tech answered all my questions and completed his treatment of my home very quickly. I also greatly appreciate the fact that they treated my RV when many other businesses have just ignored my calls.

DO NOT USE THIS COMPANY! A salesman came to my door and offered the Brooks Pest Solutions company. I have a large wasp nest on my backyard patio and hired the company to take care of it. The salesman, Levi Hassan, assured me, after seeing the nest in my backyard patio, that they would be able to take care of it and any other nests. The service was scheduled for Monday Aug 18th. When I returned home from work the nest was still there, fully intact, with over a dozen active wasps. On Monday night, I emailed the company and told them of the services that were not rendered. That I would like a full refund with cancellation of the quarterly services that I agreed to since the company did not complete the services. The technician, on Monday, did spray my front yard however he did not spray the backyard or patio. After speaking with an account manager on Tuesday, they canceled the quarterly services however, denied giving me a refund for the service because they completed some of it and used pest control products. I asked to speak with someone from the management team and was told “no one from management will speak with you,” Attached are time stamped photos from this morning when a new company actually exterminated the wasp nest. Not only was there the wasp nest I could see in the light fixture, there were 10 others nest - 6 were active. Brooks Pest Solutions is charging me for a service that they DID NOT COMPLETE.

Should be five but only because first time service. My technician was prompt took the time to explain what he was doing prior and afterwards. my technician was respectful to me as well as my property kudos to him I will update my post after the second visit once again thank you I look forward to using your service.